I have dealt with both Kathleen and Karl as both landlord and tenant.
They have always been polite and professional, naturally I am very worried person but my fears were dealt with impeccably.
I have used agents before and not had a bad experience but what I can say is I have dealt with this dynamic duo and they set themselves apart from anyone else in SE15.
I recently rented a property with Karl and dealt with Kathleen at head office for both my property and the one I rent. I must say I have a different outlook on estate agents/people after this experience. Well done Karl and Kathleen you make your company proud. Please ensure you keep up the good work.