This is a vexatious and malicious review from a disgruntled former tenant that admitted lying to secure the property in the first instance and were found by the independent DPS arbitrator to have committed multiple breaches the terms of the tenancy agreement. Despite agreeing to accept the decision of an independent arbitrator the tenants are now clearly venting there misplaced bitterness at ourselves and the reputation of our business.

Accusing either ourselves or the landlord of stealing is a libelous comment and the review should be removed by the administrators of this review site.

Nevertheless, if the review remain and people wish to find out more about the findings of the DPS decision following the claim for dilapidations at the end of the tenancy, please see below:

At the end of the tenancy the tenancies tried to claim the full amount of the deposit from the DPS despite numerous dilapidations. The landlord did not accept this and made a claim themselves for damages from the deposit. The independent arbitrator reviewed the evidence submitted by both parties and awarded £660 to the landlord. The DPS determined that:



In respect of General Cleaning: “I consider the tenant breached their obligations and the letting agent suffered a loss”

In respect of Carpets: “I consider that the cleanliness of the carpets in the lounge and bedroom have deteriorated during the course of the tenancy, the tenant breached their obligations and the letting agent suffered a loss”

In respect of Damage/Redecoration: “ I find it excessive to fair wear and tear. Therefore I find the letting agents claim to be justified and the tenant should be liable for the damage”

In respect of Missing Items: “On balance I find that the tenant breached their obligations and the letting agent suffered a loss”