0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 19,2013
Mar 19,2013
1
people found
this helpful
this helpful
I rented a studio from Mass Properties for six months. I have signed an Agreement contract with them and before moving in, an inventory list was done and signed by myself and a staff member of Mass Properties. This list included a broken mirror door that was paid for by the past tenant. During my tenancy at the property, I have asked verbally many times for a copy of the signed Agreement and inventory list which they should provide, but they kept giving excuses and said they will give the documents to me soon. I did not receive the documents at all. Upon moving out, they charged me for the broken mirror. When I told them that I did not break it and asked to see the inventory list, they refused to let me see the inventory list and also disregarded a photo of the broken mirror with date evidence that I took before moving in.. Ash Singh, the Lettings Director kept insisting that I broke the mirror and threatened me with more charges and even increased the price of the damaged mirror. I contacted the staff who did the inventory list and she agreed that the mirror was broken by the past tenant. However, she has already resigned from the company and do not wish to get involve. In the end, I just wanted my deposit back and gave in. Please avoid this estate agent, they are unprofessional.
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Latest Reviews
19th Mar 2013
reviewed by 'Nic'
19th Feb 2013
reviewed by 'Aneta'
Opening Hours
Address
Mass Properties
255 High Street, Acton.
Acton,London
Greater London
W3 9BJ
0208 7520078
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 19,2013
Mar 19,2013
1
people found
this helpful
this helpful
I rented a studio from Mass Properties for six months. I have signed an Agreement contract with them and before moving in, an inventory list was done and signed by myself and a staff member of Mass Properties. This list included a broken mirror door ...
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Feb 19,2013
Feb 19,2013
2
people found
this helpful
this helpful
Hi
I just want to say that people from Mass Property r liars and thieves !!! They promiesd me studio even thou I told them I won't pass credit check cos I didn't have pay slips ! And the manager Sam said that I don't have to ...
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What agent could do to change your mind?
I will never change my mind ! Even if they will agree give me my 300‚£ back still I will stay away from them and will never recommend them ! They r not professional !Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
