Paul, can you let me know where you are with the case as I am taking them to the court to, you can read my review above to see why. Just wonder where you are with them at the moment.
By: Morgan Randall Customer Services
Sep 18, 2010
It is not quite clear what your grievance is and what your circumstances are and neither have we received any proceedings so we are unable to identify you as a client however, if you would like to contact us via email@example.com we would be more than happy to look into the matter. Please note that we have a complaints procedure which we adhere to and can be made available upon request. If your complaint is not dealt with in a satisfactory manner you also have the option to escalate your complaint to the property ombudsman for letting agents of whom we are a member. The property ombudsman is a third party independent adjudicator and they take complaints as seriously as we do.
You have mentioned that repairs have been undertaken charged for and not completed, if this is the case you must contact your property manager at Morgan Randall. You have warranty on any repairs undertaken as all work is completed by pre-authorised third party contractors who are all vetted and checked before we have them on our contractor list. If you do not report any issues then they simply cannot get solved.
Unfortunately when you choose to raise a grievance on a third party website via an anonymous username, there is little that we can do to help or determine the genuine nature of the complaint, as there is no way of validating the authenticity of your complaint. Please do get in touch with us at firstname.lastname@example.org and we will be happy to resolve any issues you may have.
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