May 07,2010
By: 'disappointed tenant'
May 07,2010
0 people found
this helpful
Would not recommend any tenants use this agency. Would rate 0 stars if an option.

They 'mislead' us from the start, poor communication, have shunted us between 5 contacts, and property was dirty when we moved in despite telling us it had been cleaned and checked.

Customer service details impossible to find - (our complaint has only got as far as area manager). Would welcome any contact details!
Was this helpful? Yes
By: ludlowthompson, customer services
May 11, 2010
Dear customer,

I am very concerned to read about your experience. We promise to fully investigate your complaint if you write to with all the details.

All customers receive a feedback questionnaire via email where there is an option to report a complaint. At the ludlowthompson website 'Contact us' page there is a link to customer feedback in the left hand menu bar.

We take all feedback seriously and welcome the chance to address the issue you raise.

Maria Bell

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