Bow, London, E3
4.7/5, 477 reviews
94% recommended
96% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Would not recommend any tenants use this agency. Would rate 0 ......”

Share on :
May 07,2010
Minithumbdown
By: 'disappointed tenant'
May 07,2010
0 people found
this helpful
Would not recommend any tenants use this agency. Would rate 0 stars if an option.

They 'mislead' us from the start, poor communication, have shunted us between 5 contacts, and property was dirty when we moved in despite telling us it had been cleaned and checked.

Customer service details impossible to find - (our complaint has only got as far as area manager). Would welcome any contact details!
Was this helpful? Yes
By: ludlowthompson, customer services
May 11, 2010
Dear customer,

I am very concerned to read about your experience. We promise to fully investigate your complaint if you write to customerservices@ludlowthompson.com with all the details.

All customers receive a feedback questionnaire via email where there is an option to report a complaint. At the ludlowthompson website 'Contact us' page there is a link to customer feedback in the left hand menu bar.

We take all feedback seriously and welcome the chance to address the issue you raise.

Regards,
Maria Bell

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

ludlowthompson
634-636 Mile End Road
London
Greater London
E3 4PH
020 8981 2670

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £1,150 £3,060,000
Lettings 90% 81% £0 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
82 8 192 13 88 1 75 2 12 4
Areas covered
  • E3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Terence Cunningham and his dream team...”

Share on :
Jul 31,2019
Minithumbup
Terence
Emma
By: 'Emma Ford'
Jul 31,2019
0 people found
this helpful
Terence Cunningham and his team have been a dream to work with. They went above and beyond to find me a buyer and were on hand to help as soon as any issues cropped up. Fast, efficient and professional, they helped make a stressful process ...
read full review
Was this helpful? Yes

“Terence Cunningham provided excellent service......”

Share on :
Jul 11,2019
Minithumbup
Terence
By: 'Will'
Jul 11,2019
0 people found
this helpful
Terence Cunningham provided excellent service to me once again in the sale of a property in Mile End, securing a successful sale in challenging market conditions, including maintaining buyer interest during a difficult lease re-negotiation. I highly recommend his services: friendly, professional and diligent, and ...
read full review
Was this helpful? Yes

“Our experience with Rex Y. Rexhepi...”

Share on :
Jul 09,2019
Minithumbup
By: 'M Panshikar'
Jul 09,2019
0 people found
this helpful
Our experience with Rex Y. Rexhepi: Very professional in approach Prompt and punctual Friendly and understanding Understanding of our needs Efficient in documentation and paperwork Overall a very good experience...
read full review
Was this helpful? Yes

“Emma Nettleingham & Terence Cunningham provid......”

Share on :
Jul 01,2019
Minithumbup
Emma
Terence
By: 'Sam Davies'
Jul 01,2019
0 people found
this helpful
Emma Nettleingham & Terence Cunningham provided a fantastic service. They were honest with us about what we could realistically get for our property (in comparison to our previous agent), and then the whole team at LT Bow were great when it came to showing people round, ...
read full review
Was this helpful? Yes

“Great service from start to finish...”

Share on :
Jun 17,2019
Minithumbup
Terence
Emma
By: 'Dylan'
Jun 17,2019
0 people found
this helpful
Emma Nettleingham & Terence Cunningham were phenomenal. They sold our place in a matter of week after it was on the market with other agents for 3 months. They were honest, upfront and continuously engaged with us. Once the offer was in they worked with us to ...
read full review
Comment on agent fees
Fairly comparable to the rest of the market. We intially tried a online agent with lower fees, but turns out you get what you pay for and Terrrence and Emma were worth every penny.
Was this helpful? Yes

“excellent experience...”

Share on :
May 20,2019
Minithumbup
Fabian
By: 'Lawrence I'
May 20,2019
0 people found
this helpful
Fabian was tasked to re-let a property and succeeded in achieving a rental in excess of what was being asked . He was always professional, very friendly and courteous and it was a pleasure to deal with him....
read full review
Comment on agent fees
Agreed
Was this helpful? Yes

“Good experience...”

Share on :
May 03,2019
Minithumbup
Emma
Terence
By: 'Stefan'
May 03,2019
0 people found
this helpful
As buyers we had little choice in who was handling the sale so we were really happy when Emma and Ternence got working on it. We were really happy that they were both actively involved in the progress of the sale, replying to emails within ...
read full review
Comment on agent fees
n/a (buyers)
Was this helpful? Yes

“Top class start to finish...”

Share on :
Mar 28,2019
Minithumbup
Terence
Emma
By: 'M & M'
Mar 28,2019
0 people found
this helpful
Terence & Emma were great to work with from start to finish! We were already impressed with Ludlow's quality marketing & competitive fees, but meeting the agents confirmed we wanted them to market our flat. Both Terence & Emma seemed so invested in seeing our sale through to ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Friendly, helpful and patient...”

Share on :
Mar 25,2019
Minithumbup
picture is hidden
Jesse
By: 'Maayan'
Mar 25,2019
0 people found
this helpful
Jesse was very helpful and patient - he took the time to review with us all aspects of the flat, the development and the area (and later, the contract). He was very attentive to our concerns and preferences, even when things took a long time, ...
read full review
Comment on agent fees
My understanding is that the fees are determined by the agency - of course I'd be happy to pay less, but the fees were within the normal range.
Was this helpful? Yes

“Excellent service!...”

Share on :
Mar 19,2019
Minithumbup
Terence
By: 'Shreena Bow'
Mar 19,2019
0 people found
this helpful
I cannot recommend Ludlow Thompson highly enough! Terence Cunningham and his team (Emma and Joshua) have been helpful and available to answer any questions we had. We were worried that we would not be able to sell our flat easily as our neighbour struggled to ...
read full review
Was this helpful? Yes

“Brilliant service...”

Share on :
Feb 19,2019
Minithumbup
Emma
By: 'Nadine'
Feb 19,2019
0 people found
this helpful
Emma was an absolute star during the whole sale process - bringing positivity and warmth to a difficult situation. I couldn't recommend her more highly....
read full review
Was this helpful? Yes

“Property purchase...”

Share on :
Feb 15,2019
Minithumbup
Terence
Emma
By: 'Siyuan'
Feb 15,2019
0 people found
this helpful
Terence was a very patient, professional and kind agent. There were some issues between the vendor and the buyer, which causes significant delay of the transaction. During the process, both the vendor and the buyer are very anxious. Terence helped us to overcome the difficulties ...
read full review
Was this helpful? Yes

“Luke has a very professional attitude!!!...”

Share on :
Feb 06,2019
Minithumbup
By: 'Tatiana'
Feb 06,2019
0 people found
this helpful
Luke Towning was the agent in charge with the the flat we renting. His professionalism was at a high level, Very efficient and helpful with all the information necessary through the process. Highly recommend Luke!...
read full review
Was this helpful? Yes

“Terrance Cunningham...”

Share on :
Feb 04,2019
Minithumbup
Terence
Emma
By: 'Verne Manson'
Feb 04,2019
0 people found
this helpful
Excellent Service. From the beginning, Emma and Terrance handled the sale of our flat with professionalism. Terrance helped us with services not normally provided by a real estate agent that made the sale go smoothly. The communication and rapid responses to our questions were without ...
read full review
Was this helpful? Yes

“Always on Point...”

Share on :
Dec 28,2018
Minithumbup
Terence
By: 'Happy Homeowners'
Dec 28,2018
0 people found
this helpful
Terence made what can be a challenging process much smoother. In quoting my husband who doesn't give out compliments lightly "Terence was great. Always on the ball. Many times I said Terence knows more and is getting better results than anyone including the solicitors." There ...
read full review
Was this helpful? Yes

“Seamless Service...”

Share on :
Nov 19,2018
Minithumbup
Fabian
By: 'clare'
Nov 19,2018
0 people found
this helpful
Originally I was looking to sell my property but due to the current market, I decided to rent my property and wanted a quick turnaround. Fabian Akinola took my details and I gave him the task of finding a suitable tenant within a week. He ...
read full review
Comment on agent fees
Fees are higher than previous agent used, however the agent exceeded expectations.
Was this helpful? Yes

“very helpful agents - transparent process...”

Share on :
Nov 06,2018
Minithumbup
By: 'Franz'
Nov 06,2018
0 people found
this helpful
due to problems moving from a foreign country to England the agents always helped me understand the ongoing process to provide the necessary documents transparent process...
read full review
Comment on agent fees
suitable fees
Was this helpful? Yes

“Unable to handle simple tasks...”

Share on :
Nov 05,2018
Minithumbdown
By: 'GeDu'
Nov 05,2018
0 people found
this helpful
Ludlow has been unable to perform even the simplest of tasks since we moved in... Despite continuous reminders, Ludlow either simply ignored our emails/phone calls or performed tasks completely unsatisfactorily (ie damaging other items in the meantime). No attempt has been made by Ludlow ...
read full review
Comment on agent fees
Not worth paying a penny for non-existent services
Was this helpful? Yes

“The best Agent simple as that!...”

Share on :
Nov 04,2018
Minithumbup
Emma
Terence
By: 'Aicha'
Nov 04,2018
0 people found
this helpful
Emma and Terence were impressive from the start go and understood exactly what was at stake. It was a difficult market to sell in but Emma and Terence were extremely confident and I should have listened to them in first place. Instead, after couple months , ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Amazing Agent!...”

Share on :
Nov 02,2018
Minithumbup
Emma
By: 'BLHP'
Nov 02,2018
0 people found
this helpful
Emma was a breath of fresh air and found me a buyer within 6 weeks! I would definitely recommend Emma as your first port of call if you are looking to sell your property!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Flat sale...”

Share on :
Oct 27,2018
Minithumbup
Terence
By: 'Kevin Moore'
Oct 27,2018
0 people found
this helpful
I have bought and sold many properties over the years but I cannot praise highly enough the service given by Terence when handling the sale of my property. With a difficult buyers solicitor, Terence helped smooth the transaction by proactively interfacing between the buyer and ...
read full review
Comment on agent fees
Decent fees for the London market.
Was this helpful? Yes

“Windsor Court...”

Share on :
Oct 24,2018
Minithumbup
Emma
By: 'Mark'
Oct 24,2018
0 people found
this helpful
Emma was really helpful, organised and effective from the offset when we viewed a number of properties that were a great matched to my criteria. When the sales process begun, Emma was always on hand to answer questions, keep me fully updated and ensure progress ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Amazing customer service...”

Share on :
Oct 18,2018
Minithumbup
Emma
Terence
By: 'Abdus Choudhury'
Oct 18,2018
0 people found
this helpful
Emma and Terence handled the sale of our flat. They were both amazing, very professional. They marketed the flat very well to buyers and got a great price for us in an uncertain market. We had more dealings with Emma than Terence and so, single ...
read full review
Was this helpful? Yes

“Great service...”

Share on :
Oct 15,2018
Minithumbup
Emma
By: 'Nimra'
Oct 15,2018
0 people found
this helpful
Emma provided an excellent and very personal service, and I'm very grateful that she was the estate agent that helped me get my first property. She understood my preferences immediately and helped to shortlist flats that I'd be interested in. Emma was also very patient ...
read full review
Was this helpful? Yes

“Fantastic Service...”

Share on :
Oct 02,2018
Minithumbup
Fabian
By: 'Pang'
Oct 02,2018
0 people found
this helpful
Fabian Akinola at the Bow Office assisted me with my tenant search. I am impressed at the professionalism of Fabian and his team. They have a broad data base of tenants and are highly recognised in the market. They managed to help me to secure ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very good service...”

Share on :
Sep 28,2018
Minithumbup
Emma
By: 'Will'
Sep 28,2018
0 people found
this helpful
I had a very good experience with Emma Nettleingham from Ludlow Thompson's Bow office, who was very helpful in securing a quick and smooth sale of a 1 bedroom property in Poplar. I was very happy with her professionalism and with the result that was achieved....
read full review
Was this helpful? Yes

“Friendly and Professional...”

Share on :
Sep 26,2018
Minithumbup
Emma
By: 'Eimear & Ryan'
Sep 26,2018
0 people found
this helpful
We were first time buyers and Emma was very helpful throughout the process, from finding the perfect property to helping us reach completion. She was very friendly and professional and was always contactable. We are extremely pleased with the service she provided and would highly ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Sep 23,2018
Minithumbup
Terence
Emma
By: 'Caroline'
Sep 23,2018
0 people found
this helpful
Emma and Terence worked extremely hard to get as many people through the door as possible while my flat was on the market and were both very pleasant to deal with. Emma was indefatigable in pushing the sale of my property through to completion. Very ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick sale and great service...”

Share on :
Sep 21,2018
Minithumbup
Emma
Terence
By: 'K and G'
Sep 21,2018
1 people found
this helpful
These guys were great from start to finish. The house sold very quickly, and we were happy with how they communicated throughout the process. They pushed when they needed to get things done when it came to exchange and completion. Really felt like they worked ...
read full review
Comment on agent fees
Appropriate fees
Was this helpful? Yes

“Fabian Akinola...”

Share on :
Sep 21,2018
Minithumbup
Fabian
By: 'Timmy'
Sep 21,2018
0 people found
this helpful
Fabian was absolutely great! We were looking for a place ASAP (the London housing market is a jungle) and he was so accommodating to our hectic needs. He was always quick to reply to any questions and helped us find and secure a great new ...
read full review
Comment on agent fees
Honestly all agency fees are fairly high, but considering what Fabian did for us and how hard he worked to sort all the paperwork (in less than a week I might add!) is was worth every penny.
Was this helpful? Yes
Staff picture Terence
(172)
Staff picture Fabian
(114)
picture is hidden Jesse
(25)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5:21 PM 03/06/2019 by allAgents

Awards won by ludlowthompson, London E3 4PH


As Seen On

Get in touch with

ludlowthompson

Branch - Bow, London, E3