rosie showed me the flat , and was very helpful, friendly, on time and polite,
had all the facts and data that I needed , she helped me with a second viewing and was very flexible about arranging a time for the viewing I was in good hands. the flat has a leak, she manged to convince me to buy the flat , because the insurance and the owner will "deal with that", because of her confident and open way I decided to go ahead to make an offer in spite of the leak. I would have hesitated to do so with another agency.
Helen was very helpful sorting out the subletting arrangements. All in all excellent and friendly team.