Like the other review renting out a property whilst overseas. First found out the property was rented from a neighbour. Must have used the same cleaners because inventory refers to things being grubby.
No rent for the first few months, slow response when queried, eventual explanation was that rent was allocated to another property, but I know the landlord and it was not paid to them.
Most months payment late and had to be chased, then short/no payments. Again slow response to queries after several months was told that tenant was not paying rent and they had spoken to them. Informed DP thaat tenancy would not be renewed and that I was moving the property to another agency. DP then admitted that the rent had been fully paid and that they failed to allocate it to the property (AGAIN!).
After being promised two months ago that the outstanding three months rent would be paid to us we are taking legal action. We keep getting fobbed off by Jenny that she is waiting for the director David Copestake to release payment.
Moved property with existing tenants to another agent, only problem is DP dragging its feet with the tenants deposit, which does not appear to have been lodged with any of the deposit protection scheme.
Best advice is to avoid. I know other landlords that have had problems. Plenty of other good agents in the area.
Funny thing is that they are still advertising our property.
What agent could do to change your mind?
Pay on time. Follow up on queries. Issue some kind of remittance advice.
Pay the rental money that they owe.
Place ALL the tenants deposits in a deposit protection scheme. Transfer the deposit when you are no longer managing the property.
Remove the property from their website when the property is rented, or at least when they no longer manage it.
Jenny is obviously not up to the job, get her some help.
Doug is not happy with the agencies attitude/way of working, he needs to move to a reputable agency.