We own 5 residential properties in the area, and have been letting them out over the last 5 years. We have used Choices on two previous occasions and had mixed results - they were effective in finding the tenant, but very poor indeed with the followup paperwork and admin.
On this occasion, Katie Rest took personal ownership, and I was impressed with her level of commitment especially during the marketing phase, for example responding to emails late into the evening, being effective with market feedback and - most importantly - finding a tenant.
We felt the service again broke down during the processing stage. I had to do a lot of prompting to get sight of the paperwork (eg references, draft TA, draft guarantee etc) before move-in date, we were not happy that the tenants had to provide the "Choices Rent Guarantee" without any consultation with us, and the fact that use of this scheme meant we had to use Choices Rent Collection with the delay and loss of control this involves, and we felt the return of the deposit to the previous tenant was unnecessarily slow.