We have had many a negative experience of estate agents on the whole, with many a lie or half truth being told to us and a general lack of concern for us as people, rather than a potential means to a sale. We have also been less than impressed witha lack of knowledge of the general area beyond the basics, let alone a specific street.
Therefore we were pleasantly surprised to find that Charlotte actually knew a great deal about the specific street the house was in and was able to talk us through potential expansion ideas which was important to us. She was also open, honest and pretty candid in her dealings with us and although in the end we paid a little more than we initially offered we feel it was fair and we were treated fairly by Charlotte and Sterling.
All told, a good experience and a breath of fresh air in an otherwise wiffy pool of experiences.