I was dealing with Townends for renting a property. They showed me the property, it was a short visit. I didn\'t find it really good but it was in my budget. They called me up regularly but I didn\'t show much interest. After a few days, I called them and inquired if it was still available. We discussed further and started negotiating. I sent them a list of items that I would like to have in the house, for ex: microwave, washer dryer, sofa, table, chairs etc. I also requested them for new furniture. They agreed in emails with items that they can provide and rejected a few. They created an agreement that didn\'t mention about the white goods in the house, so there was no mention of dryer. I trusted them in good faith and signed the agreement. Later on, I found out that there was no dryer in the house. When I confronted them, they said it was not mentioned in the agreement and they can\'t provide it. When I said it that we agreed in the emails, they gave me a lame response that emails were a starting point of negotiations and agreement is the final document. I couldn\'t believe a company like Townends could do it. They just changed their colours after getting the money. I will never recommend them to anybody.
What agent could do to change your mind?
They could have either shouted initially that they couldn\'t provide a dryer, I could have simply rejected the house or could have shown some decency to stick to their words.