I agree with the Tims review. No call backs, no repairs, no service, no apologies when things went wrong.
I am moving out simply based on the performance of this agent. I have been in constant correspondance with them over the simplest of issues. unsecure post for 4 months, flat left open after a viewing carried out in my absence.
What agent could do to change your mind?
They should have done what a professdional agent would have done. I was told they were a managing agent, however they had zero delegated authority to carry out any repairs. This is unacceptable and they should not be taking on landlords via this arrangement. It took weeks to have anything done and there is still unwanted furniture in my flat that should have been removed over 5 months ago. I am moving out in two weeks and it will be a happy day. They also charge ‚£25 for an exit reference which after the problems i had was just an inslut.