From the time I decided to rent my flat this agency was very helpful. Zan and Shafi turned up on time for appointments; provided the information required; contracts for the tenants and landlords were easy to understand and they kept me up-to date on viewings and feedback. Emails are promptly replied to and there is usually someone to take calls in the office or arrange a call back. When, due to a family matter, I was unable to go into London, they even went and picked up extra entry cards from the council in time for the new tenants. A small, efficient agency which I would be happy to use again.