Grantham, NG31
3.9/5, 8 reviews
63% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“Having just reviewed the excellent service that we received from ......”

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Apr 29,2010
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By: 'Haartless'
Apr 29,2010
1 people found
this helpful
Having just reviewed the excellent service that we received from the agents in our new location, we looked-up Haart out of interest following our exceptionally poor experience of selling through them. Sadly, we were some of the 'poor saps' that fell for the patter and lived to regret it.

The Grantham branch is completely laughable. Our sale should have been really easy due to our circumstances and those of our buyers, but the agents went out of their way to create drama and confusion, almost losing us the sale. Like previous reviewers this amateurish service was only surpassed by the Customer Complaints procedure, which was a perfunctory affair with replies to our concerns being disputed with out-and-out lies. Avoid at all costs!
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By: bobby
Jun 18, 2010
Good point JJ and one that haartless needs to answer. Watch this space in a few years also when haartless moves again because the agent who is recieving plaudits right now will have the misfortune of having haartless as a vendor.
Or will haartless rise to challenge and dispense with the need to instruct an agent and use the, clearly on display,superior and haughty attitude to perform more than a pefuctory service?
By: JJ
Jun 17, 2010
Out of interest how did haart create "drama and confusion"?
By: Haartless
Jun 14, 2010
Oh dear! A frustrated agent clearly Bobby. Despite your rather wide-of-the-mark rant, in our case we supplied the buyer, ended up clearing-up the mess that the Haart agents made to ensure that the sale went through. So thanks for the compliment of trying to justify your ill-informed view of our situation, but clearly some of us manage a full-time job and that of covering for a very poor agent at the same time. Interesting that we happily provided our agent in our new location top marks - but then they had an idea about providing a professional service - so the 1 in the 100 after all!!
By: bobby
May 20, 2010
How did you get to your new location? Who supplied the buyer? You are projecting a popular myth in that you feel the agent is responsible for everything once sale is agreed. Wrong!
Once sale is agreed,the agent having supplied a buyer,their job is over. That is all they are required to do to qualify for their fee. You gained access to their extensive applicant base and marketing and they secured you a buyer.

Therafter all sales are in the domain of both lawyers and estate agents could legally just sit and wait for an exchange. However, as often trumpeted by the law society, lawyers are envious of estate agents fees and any and all problems they throw back to the agent as they dont want to deal with contentious issues. Lawyers dont work 6 days a week, all hours and they do not want to be seen as the villain of the peice so it is natural for them to suggest that all matters of negotiation are the agents responsibility. The agent therefore has to take up the mantle and tries to broker the best possible deal to keep a sale proceeding. Unfortunately there are always losers in this procedure and when flailing about in bitterness - who can they blame? The lawyer? No because people ar naturally and inherently scared of lawyers so they aim for the obvious easy target. Hence ALL estate agents get the blame and once identified as The Target, they then get accused of messing everything up and their fee is then asked to be justified/reduced with all the reasons why being blamed on them.

Only 1 in 100 vendors will ever say thanks to their agent but 99 out of 100 will blame them for everything.

Imagine yourself being in a job where you work all hours 6 days a week trying to please everyone and people can walk into your office,right up to your desk and swear at you in front of other customers.Where you get phone calls blaming you for a buyer/seller changing their mind and wanting more money/money off etc.. It is a thankless task and it is a wonder why anyone wants to be an estate agent because everyone thinks they can do a better job. Some have tried--and failed rather quickly whilst changing their mind about agents and upon leaving they never criticise agents ever again.

You are clearly one of the 99 out of a 100 and I would recommend that you and all the other armchair critics set up as agents and show everyone how it should be done 6-7(?) days a week. Fancy it? Thought not!

I have no idea what you do for a living haartless but let us all bow down to your obvious brilliance and superiority. Or perhaps you could have rethink and apologise to someone who has done a great job for you and enabled you to move home? Thought not too!
By: Customer Relations Manager
May 11, 2010
Hi Haartless, thanks for your comments. Regrettably I am unable to identify you from your nickname, and therefore I am unable to confirm whether your complaint reached my department. If neither Sarah Clark nor I have reviewed your complaint then please feel free to email me the details to melanie.smith@spicerhaart.co.uk and I will of course respond. If you have received a final viewpoint from our Company and do not agree with the reply then it is your right to refer to The Property Ombudsman who can independently review your complaint and make their own judgement on how we have handled your complaint.

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Opening Hours
Address

haart
9 Watergate
Grantham
Lincolnshire
NG31 6NS
01476 565423

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 3 1 2 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Oct 25,2019
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By: 'Stefanie wiles'
Oct 25,2019
0 people found
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Leanne Rickett was very helpful and came to our home at a time that suited us to give a free valuation. Very knowledgable and friendly and answered every question we had....
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“Haart in Grantham, Thomas Smith...”

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Jun 25,2019
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By: 'Catherine Bolton'
Jun 25,2019
0 people found
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Haart in Grantham have been fantastic from start to finish in helping me purchase my first property. Thomas Smith has been so friendly, professional, informative and supportive throughout the whole process - I am so grateful for your help Tom and I would recommend Haart ...
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“friendly helpful team...”

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May 18,2018
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By: 'delboy'
May 18,2018
0 people found
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we sold our house and the stress from lots of paperwork was taken of us with the help we received from all members of the branch...
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Comment on agent fees
good
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By: ross collings
May 18, 2018
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Hi delboy, Thank you for your kind review of our Grantham branch. We're pleased to hear the members of the branch took the stress off you with the paperwork. We will pass this feedback on. Regards Ross ...

“This is not the first or second time I have ......”

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Jan 30,2018
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By: 'Will Christian'
Jan 30,2018
0 people found
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This is not the first or second time I have used the services of Haart in Grantham. In particular, Tracey and her team make the process as seamless as possible and always update progress in a very timely fashion. Trust is very important to me ...
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Comment on agent fees
Very good and on a par with other agents.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I used Haarts in Grantham for the sale of my ......”

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Feb 13,2017
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By: 'Zoe'
Feb 13,2017
0 people found
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I used Haarts in Grantham for the sale of my flat. The service was extremely seamless from start to finish. Nikki Touze provided a brilliant service, kept me informed throughout the process and went over and above to get the transaction through. I would certainly ...
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By: Ross
Feb 13, 2017
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Hi Zoe, Thank you for your kind review of our Grantham branch, we're pleased to hear it was a seamless experience from start to finish and that they provided a brilliant service. We will pass this feedback on. Regards Ross ...

“Having just reviewed the excellent service that we received from ......”

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Apr 29,2010
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By: 'Haartless'
Apr 29,2010
1 people found
this helpful
Having just reviewed the excellent service that we received from the agents in our new location, we looked-up Haart out of interest following our exceptionally poor experience of selling through them. Sadly, we were some of the 'poor saps' that fell for the patter and ...
read full review
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By: bobby
Jun 18, 2010
View all comments (5)
Good point JJ and one that haartless needs to answer. Watch this space in a few years also when haartless moves again because the agent who is recieving plaudits right now will have the misfortune of having haartless as a vendor. Or will haartless rise to challenge and dispense with the need to instruct an agent and use the, clearly on display,superior and haughty attitude to perform more than a pefuctory service? ...

“Totally unethical! If ever there was an agency that gives ......”

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Mar 19,2010
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By: 'TVR'
Mar 19,2010
1 people found
this helpful
Totally unethical! If ever there was an agency that gives the whole industry a bad name it's the Grantham branch of Haart. We've been on the market for under 2 weeks and in that time have been contacted by Haart three times to move agents. We've ...
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By: thyfri
Oct 21, 2010
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They're not hand written notes its a handwritten font on a computer. We went away when we returned we had 3 letters saying 'we have good news'. When we put them together the writing was exactly the same. ...

“The team pulled out all the stops when there was ......”

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Aug 09,2007
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By: 'jethro'
Aug 09,2007
0 people found
this helpful
The team pulled out all the stops when there was a problem with my purchase and sale. I was in a long chain and there were many complications including a person that had a sharia mortgage. The team at Haarts Arnold Nottingham were very efficient ...
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