Apr 29,2010
By: 'Haartless'
Apr 29,2010
1 people found
this helpful
Having just reviewed the excellent service that we received from the agents in our new location, we looked-up Haart out of interest following our exceptionally poor experience of selling through them. Sadly, we were some of the 'poor saps' that fell for the patter and lived to regret it.

The Grantham branch is completely laughable. Our sale should have been really easy due to our circumstances and those of our buyers, but the agents went out of their way to create drama and confusion, almost losing us the sale. Like previous reviewers this amateurish service was only surpassed by the Customer Complaints procedure, which was a perfunctory affair with replies to our concerns being disputed with out-and-out lies. Avoid at all costs!
Was this helpful? Yes
By: bobby
Jun 18, 2010
Good point JJ and one that haartless needs to answer. Watch this space in a few years also when haartless moves again because the agent who is recieving plaudits right now will have the misfortune of having haartless as a vendor.
Or will haartless rise to challenge and dispense with the need to instruct an agent and use the, clearly on display,superior and haughty attitude to perform more than a pefuctory service?
By: JJ
Jun 17, 2010
Out of interest how did haart create "drama and confusion"?
By: Haartless
Jun 14, 2010
Oh dear! A frustrated agent clearly Bobby. Despite your rather wide-of-the-mark rant, in our case we supplied the buyer, ended up clearing-up the mess that the Haart agents made to ensure that the sale went through. So thanks for the compliment of trying to justify your ill-informed view of our situation, but clearly some of us manage a full-time job and that of covering for a very poor agent at the same time. Interesting that we happily provided our agent in our new location top marks - but then they had an idea about providing a professional service - so the 1 in the 100 after all!!
By: bobby
May 20, 2010
How did you get to your new location? Who supplied the buyer? You are projecting a popular myth in that you feel the agent is responsible for everything once sale is agreed. Wrong!
Once sale is agreed,the agent having supplied a buyer,their job is over. That is all they are required to do to qualify for their fee. You gained access to their extensive applicant base and marketing and they secured you a buyer.

Therafter all sales are in the domain of both lawyers and estate agents could legally just sit and wait for an exchange. However, as often trumpeted by the law society, lawyers are envious of estate agents fees and any and all problems they throw back to the agent as they dont want to deal with contentious issues. Lawyers dont work 6 days a week, all hours and they do not want to be seen as the villain of the peice so it is natural for them to suggest that all matters of negotiation are the agents responsibility. The agent therefore has to take up the mantle and tries to broker the best possible deal to keep a sale proceeding. Unfortunately there are always losers in this procedure and when flailing about in bitterness - who can they blame? The lawyer? No because people ar naturally and inherently scared of lawyers so they aim for the obvious easy target. Hence ALL estate agents get the blame and once identified as The Target, they then get accused of messing everything up and their fee is then asked to be justified/reduced with all the reasons why being blamed on them.

Only 1 in 100 vendors will ever say thanks to their agent but 99 out of 100 will blame them for everything.

Imagine yourself being in a job where you work all hours 6 days a week trying to please everyone and people can walk into your office,right up to your desk and swear at you in front of other customers.Where you get phone calls blaming you for a buyer/seller changing their mind and wanting more money/money off etc.. It is a thankless task and it is a wonder why anyone wants to be an estate agent because everyone thinks they can do a better job. Some have tried--and failed rather quickly whilst changing their mind about agents and upon leaving they never criticise agents ever again.

You are clearly one of the 99 out of a 100 and I would recommend that you and all the other armchair critics set up as agents and show everyone how it should be done 6-7(?) days a week. Fancy it? Thought not!

I have no idea what you do for a living haartless but let us all bow down to your obvious brilliance and superiority. Or perhaps you could have rethink and apologise to someone who has done a great job for you and enabled you to move home? Thought not too!
By: Customer Relations Manager
May 11, 2010
Hi Haartless, thanks for your comments. Regrettably I am unable to identify you from your nickname, and therefore I am unable to confirm whether your complaint reached my department. If neither Sarah Clark nor I have reviewed your complaint then please feel free to email me the details to melanie.smith@spicerhaart.co.uk and I will of course respond. If you have received a final viewpoint from our Company and do not agree with the reply then it is your right to refer to The Property Ombudsman who can independently review your complaint and make their own judgement on how we have handled your complaint.

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