Mar 11,2013
Mar 11,2013
3 people found
this helpful
Paid a £380 holding fee after finding a wonderful property and was given a move in date. Booked time off work, arranged delivery van and started to box all our possessions only to be told a week later that the owner had decided to let the property privately. The time, energy and money wasted on this "transaction" is quite absurd. It\'s not a personal criticism and Alex was understanding of my annoyance but I do feel though that as a letting agent, there surely should be a contractual arrangement between the owner and agency to ensure this does not happen. I will absolutely not use C J Hole again as a result.
What agent could do to change your mind?
For the above reasons
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Was this helpful? Yes
By: Lettings Manager
Mar 12, 2013
Dear Richard

We are sorry to hear of your disappointment over the loss of your intended rental property. We completely understand your concern and frustration but unfortunately it is not possible for us to make a contractual arrangement with a landlord at this stage of a rental transaction.

You will, of course, receive a full refund of both your referencing and administration fee. As a gesture of good will, we will not charge you either a referencing or administration fee in the event you find another rental property through C J Hole Cheltenham.

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CJ Hole

1 Bath Street Cheltenham
GL50 1YE

01242 255101

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