This firm is a breath of Fresh air. Its small enough to care but experienced enough to keep pace with with devlopments and look after both tenant and landlord.
I used a national firm to manage my properties for several years. The letting agent was in London, the accounting function was in the north west and the management function in the midlands. When something went wrong - on several occasions - each section blamed the other.
My only regret is not switching to Global Estates sooner.