Redwood manages the whole block of flats that I live in. They are a terrible agent! Lynn Randall and Nikki Frost are very rude. I have no never dealt with an agent that is this bad and as I have many properties I deal with agent all the time. They are so unhelpful and when I tried to let them know my thoughts my phone call was passed around the office like it was a joke! I spoke to Matt the managing director and instead of listening to his clients view, he yelled at me then hung up??? I don't know what goes on in that office :( It has been an awful experience.. I warn all potentially buyers not to buy from them, however there is no way of getting out as they also manage the block of flats. I have called the freeholders of the block of flats and they say if a majority of the lease holders come together to reject this Redwood, we can throw them out. I don't know how to organised this but if anyone has any thoughts then please let me know. I really hate them. And as Amz said I wish the company closed, they should not be allowed to run a company like this!