When I first started looking for a rental property all members of staff I spoke to were courteous, polite and helpful. They arrived on time for viewings, and a few subsequent viewings! Sorting out the paperwork was easy with them, and it was slightly complicated because of my circumstances. when there have been a couple of problems, they have always acted quickly and resolved problems - including getting me a plumber one evening for a problem with the central heating!
I would certainly recommend them to other potential tenants!