All the agents are very friendly. Susan has always been very helpful when ever something has happened. At first when I was signing I felt a little pushed and definitely felt they were representing the landlord more than it being a two way street. Not writing down all of my requests for the landlord saying "I know him, he wouldn\'t be up for that" when I know it\'s a standard request. My flat was also dirty when I arrived. Not filthy but for the cleaning fee, I excepted it to be a bit better. On the whole, during the tenancy, they have been very helpful and much better than my last agency.