Mar 08,2013
Mar 08,2013
0 people found
this helpful
There were noisy works being conducted by the Oracle shopping centre, beneath our apartment. They started at 06:00 in the morning and had gone on for about 3 weeks before we finally complained to Haslams. We hadn\'t had any communication about the works taking place. This wasn\'t good...

... However, when Andrew Huntley (from Haslams) got involved, he fast tracked our complaint to our landlord who subsequently agreed to compensating us financially for the time in which this had taken place. Furthermore, another 3 weeks worth of works were carried out afterwards; this time we were swiftly re-accommodated in a nearby apartment. Michele Woodford was key in helping achieve this.

Although the start of this problem was not pro-actively addressed by Haslams and caused much disturbance and frustration, the end result was so positive that I have awarded them an "Excellent" status. We were offered a formal apology for what had happened and a detailed explanation of where things went wrong. This gave us a lot of re-assurance that Haslams were fully supporting us as tenants. This kind of behaviour should be the benchmark of how all Letting Agents should operate.

Particular thanks to Andrew Huntley, who rang me every day to update me on progress and check we were alright.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of Haslams Estate Agents Ltd Reading! To leave a new review of Haslams Estate Agents Ltd Reading, please click the link below !
Write a review for Haslams Estate Agents Ltd Reading

(optional) upload photographs,images,youtube video or .pdf files to support your review

Haslams Estate Agents Ltd

155 Friar Street Reading

0118 9601000(S) or 0118 601055(L)

Opening hours