There were noisy works being conducted by the Oracle shopping centre, beneath our apartment. They started at 06:00 in the morning and had gone on for about 3 weeks before we finally complained to Haslams. We hadn\'t had any communication about the works taking place. This wasn\'t good...
... However, when Andrew Huntley (from Haslams) got involved, he fast tracked our complaint to our landlord who subsequently agreed to compensating us financially for the time in which this had taken place. Furthermore, another 3 weeks worth of works were carried out afterwards; this time we were swiftly re-accommodated in a nearby apartment. Michele Woodford was key in helping achieve this.
Although the start of this problem was not pro-actively addressed by Haslams and caused much disturbance and frustration, the end result was so positive that I have awarded them an "Excellent" status. We were offered a formal apology for what had happened and a detailed explanation of where things went wrong. This gave us a lot of re-assurance that Haslams were fully supporting us as tenants. This kind of behaviour should be the benchmark of how all Letting Agents should operate.
Particular thanks to Andrew Huntley, who rang me every day to update me on progress and check we were alright.