We found Jay to be extremely helpful. He always kept in touch to keep us up to date with how the purchase was going and if any problems arose. We have used Spencers in the past when we sold our flat which again Jay was involved in and that was the reason why when we found this property, we were glad that Jay was the agent dealing with the sale. We have also had dealings with Tracey in the Lettings dept. in the past and found her to be very professional, knowledgeable and helpful. Would definitely recommend them all.