I am surprised to see those negative comments. I have been dealing with them since the day they had no presence on Surrey Quays high street. All my properties were rent quickly and the fees were reasonable. I was using finding tenants only, so cannot comment on the full management. The tenants they found for me are good stable ones as well. I have to say for lots of issues tenants facing are down to the landlords. The agencies can only chase as much as the tenants do. I have been dealing with all their staff members and everyone is friendly and helpful. The owner, Peter, is hands-on in the day-to-day management. He always give me straightforward assistance and advice.