The agent Karen I dealt with was very unpleasant and rude. I called on a Sunday as all the lights in the house were not working, because the fuse blew. This was during the winter days were in got dark at 16:30 - 17:00. I rang them at 14:00. Karen answered the emergency line and shouted at me on the phone saying it was a Sunday and there was nothing she could do. I was very polite to her and stated that I can not be in a dark house with no lights. She ended up calling someone out (after much encouragement) and it turned out it was a 2 minute job. The way she spoke to me was HIGHLY unprofessional and rude and I believe she is one of the seniors in the company
What agent could do to change your mind?
My general experience with Lets Rent in Basingstoke was not good. They try and charge you crazy amounts after moving out for check out fees and cleaning fees that are not necessary. I had only been in the property for 6months and the property was not in a great condition when i moved in. They are not very flexible in negotiation. Overall I would not recommend this agency