Mar 06,2013
By: 'Jules'
Mar 06,2013
0 people found
this helpful
Very unimpressed. We were first time buyers who had had some poor experiences prior to trying to buy a house with White and Russell. Back in June 2012 we had our offer accepted on a property with this agency but following a lack of help and communication in January of 2013 my partner and i had to pull out of the purchase. Every time we went to the agents for information on what was happening with the chain we were in we got fobbed of or in one instance told that they would easily resell the property so we were nothing special to them. We have since bought a property through an agent that has been very helpful, great on contact and treated us like proper customers. This agency need to learn a thing or too about customer service especially if they want to earn their commission!
What agent could do to change your mind?
See above comments.
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By: TC25586
Mar 20, 2013
I would suggest that you read your emails more closely we threatened to pull out on several occasions and you just told us that you would be able to resell easily you were not interested first nor last in our business! We also spent most of our time finding the information for you because another local agent would never answer your calls! Seriously!! We got through first time every time when we wanted infornation you werent providing! Extending common courtesy is not always always a propper thanking! We feel let down by White and Russell but ultimately made littke difference!
By: Sarah W
Mar 08, 2013
We are challenging this review as it is completely unfounded. We have written evidence to prove that this review is not at all accurate. We spent 7 long months working on the chain difficulties which were completely out of our control. We regularly kept the buyers informed and we have emails thanking us for doing so. Disappointed and surprised to have read these comments.

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White & Russell

35 Church Street Basingstoke
RG21 7QQ

01256 819491

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