A member of my family rented a property through brinkleys in wimbledon park. The deposit and references went through and it was agreed the property would be cleaned and all the broken and old furniture would be removed before tenancy commenced. On the day of the tenancy start day after collecting the keys it was apparent nothing was done. The property was absolutely filthy and nothing had been removed. Photos as evidence were taken. There were bags of rubbish, mould and poo and dirt in the bathroom, a filthy dirty kitchen, condom on the floor, dirty filthy carpet, horrible broken furniture with settee with large ript holes and this was just for starters. Then it is discovered there is no boiler or time switch at the property. Heat and hot water is supplied via the flat next door and if they decide to turn the boiler and heating switch off then there would be no supply to the flat. By health and safety standards this is illegal. There is no way that brinkleys did not know about this as i was at the flat on the first day when the previous tenant knocked on the door and stated she had been battling about this for months with brinkleys and the landlord but nothing was done. The property was also not registerd with the council and due to this the council would not give a car parking permit. I was thoroughly disgusted beyond words. My daughter was stressed beyond consolement and the woman as dont know her name at brinkleys stood there and stated that the issues were nothing to do with brinkleys as they just let out the property only????? Well well. She stated brinkleys did not have to check the property and they had no obligation to do so. If thats the case then why were they handing out keys and contracts with their name on it. By taking on a property and passing it on to a tenant they are stating it is habitable and has the safety checks required by law.
What agent could do to change your mind?
AN APOLOGY AND EFFORT IN RECTIFYING THE MATTER. ABSOLUTELY NO REMORSE FROM THEM OR HELP WHICH COULD HAVE MADE ALL THE DIFFERENCE.