Absolutely terrible experience from wards, viewed property and placed offer, wards phoned several days later with a figure that the vendor was happy to sell at, we then submitted an offer for that amount the offer was accepted but unknown to us wards continued to market the property even though the offer had been accepted! I arranged the mortgage and solicitors include paying upfront, went into wards with a copy of mortgage acceptance and the branch manager failed to mention anything about further viewings or offers on the property we were "purchasing" 2 days later we received a phone call from the manager to say "oh we have received a higher offer sorry!"
The manager was then extremely rude after I challenged him ( I add I had worked a night shift and had been woken up) and totally unprofessional I was offered no opportunity to raise my offer and was left high and dry by wards having sold my current house and being totally let down by a supposed professional estate agent. I thought this sort of practice went out in the late 90s .
Certainly would not recommend the ashford team to anyone along with this frankly disgusting behaviour they rarely returned calls, turned up late for viewings and did not even have the courage to apologise.
Use at your peril!!!