Just wanted to say we have been dealing with this company for the last five years. Our tenants have been brilliant. The company is very good at choosing excellent people. In the last five years our flat has only been vacant once. We have had no complaints from our tenants at all. Spencer who owns the company is a consummate professional and so are his team. They call you immediately if anything malfunctions at the flat so the tenant gets its sorted asap. Their bills for repairs and decor are so good, especially as the flat is in London. We never have to worry about a thing. We regularly get inspection images and reports so we can see our property is being kept in a state you would want to live in yourself and in good repair. In all the years we have had it not one tenant has ever not paid. This year we have had a problem but only because the tenant lost his job. The insurance that Spencer advised us to take out which is a very small amount has covered our rent and court fees. It has all been dealt with without us being involved. We live 200 miles away so this is very reassuring. In fact I met Spencer once and I have never needed to visit. If anyone is thinking of renting a flat with them or using them to let you flat DO NOT HESITATE they are brilliant. My sister in law rented her house out and she had to pay months in advance to the agents, her house was not looked after as our flat is. I cannot recommend them highly enough. Their rates are super good too!