Mar 05,2013
By: 'Angry Customer'
Mar 05,2013
3 people found
this helpful
Absolutely shocking experience. The agency insisted upon over 20 supporting documents within the space of a week which were deeply personal and could amount to identity fraud. After negotiation this part of the deal, we were then effectively told to "get lost" after changing the type of tenants that could inhabit the property. Do not use this letting agency under any circumstances!
What agent could do to change your mind?
The agent could have been honest and helpful instead of going behing tenants backs to take money from them.
Attached Files
Was this helpful? Yes
By: D.R.M. Residential
Nov 22, 2013
We are sorry that you were unhappy with the process and outcome of your application for one of our properties. As you will appreciate, we must take steps to ascertain the identity and financial stability of an applicant before we allow a lease to be granted. This includes asking for supporting documents such as previous landlord references and proof of address etc. Such documents are used for this purpose only and are securely destroyed as soon as they are no longer required. Unfortunately, sometimes we must reject an application if we (or the landlord) feel uncomfortable granting a tenancy for any reason based on the information supplied. I would dispute that you were ever told to “get lost”. Selecting a conscientious, responsible and financially secure tenant is extremely important to our clients and this is why we must ask the applicant for this relevant information.

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DRM Residential Property Letting and Management

1a-3 Comiston Place Edinburgh
City of Edinburgh
EH10 6AF

0131 4664661

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