Absolutely shocking experience. The agency insisted upon over 20 supporting documents within the space of a week which were deeply personal and could amount to identity fraud. After negotiation this part of the deal, we were then effectively told to "get lost" after changing the type of tenants that could inhabit the property. Do not use this letting agency under any circumstances!
What agent could do to change your mind?
The agent could have been honest and helpful instead of going behing tenants backs to take money from them.