Cannot believe how bad these guys are - the only thing they are good at is demanding money. I could list a few of their failings but this would probably identify me to them and I don\'t want that. Avoid them like the plague and if you have the opportunity, go for a Right to Manage takeover; it is not painful. Dealing with Belgarum is!
What agent could do to change your mind?
I doubt the \"leopard will change its spots\" after 10 years! They could have provided a decent service and / or responded to reasonable issues and queries.