Moved into house in Broadstairs without much issue. House was dirty but would of cleaned anyway so not too bad.
We had issues throughout tenancy that were usually resolved, but we had a sagging ceiling in the bathroom which we reported to them. Nothing done which could of either been the landlord being slow or the agent not reporting to him. Eventually it fell on me (which hurt) which we reported, but after a month or two, still nothing done despite wind coming through in middle of winter.
On the weekend we were moving out, it suddenly became a priority to fix the roof for the new tenant and they pushed for access (which we denied as they would of been in our way).
Cherry on the cake is despite having email permission to tidy up the house/paint the kitchen cupboards before we moved in from the agent, this appears not to off been communicated with the landlord. We did also get verbal confirmation from the agent on the colour we were using. This is now being denied (despite providing proof of emails to agent) and the agent is saying the landlord wants us to pay for replacing the kitchen doors. Considering we had permission from agent and it is only a water based paint, it seems both excessive and has left a bad taste in the mouth as we had permission from the agent. If they havent told the landlord, despite saying they have, that is their mistake and not ours.
I could ignore the slow service on thngs being fixed, I didnt even mind being injured slightly when the ceiling fell on me, but trying to take money for us having done no wrong is very bad practice.
I would not use their services again based on this, and if you are a tenant of theirs, make sure you have everything in writting from them as it could come back and bite you! We are currently going through the dispute resolution service so fingers crossed.