Our agent sold the property within a few days of us engaging them, after 5 months listed with another agent who we had very little interest via. Sale seemed to go through quickly, but we had to do a lot of phoning to get information from them.
We also bought our next property through Downers, and it seemed to go ok but it was a fairly straight forward chain and transaction. We did at times think that as Downers had both the sale and purchase, they would have worked harder to push things through. Overall we were happy with the dealings we had with Downers.