The best way to put it for us was that everything was taken care of. The brochure was practically a work of art! I never once had to chase them for feedback on viewings, they always seemed one step ahead of the game which was a huge relief as I have had very irritating experience with other agents in the past where you have to chase them constantly. When we got an offer they managed it \"upwards\" pretty skilfully and communication was really excellent right up to exchanging contracts. For possibly the first time over many years of periodically moving house, I felt we had an estate agent who honestly deserved every penny we paid them.