Richmond, TW9
2/5, 10 reviews
30% recommended
33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“Management service is a complete joke. Money for nothing. They ......”

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Mar 01,2013
Minithumbdown
By: 'Twickenham'
Mar 01,2013
3 people found
this helpful
Management service is a complete joke. Money for nothing. They do not reply to e-mails for days/weeks.

Received 2 quotes for work to be carried out for over 1000 pounds. Rang around even though I am based overseas (which is the whole point of having someone else manage the service) and found I could get it done for 500.

They don't have an 'out of office' on ever so you have to keep chasing. When you finally get hold of someone they then go AWOL and of course with no out of office so you are left in the dark.....

Very high fees for nothing back. 10% is merely for rent and there is another 6% for having to put up with the hassle of incompetent service! SHAMBLES
What agent could do to change your mind?
All I would ever ask is that they did their job properly. This did not happen!
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Opening Hours
Address

John D Wood & Co
31 Sheen Road
Richmond
Greater London
TW9 1AD
020 8261 7189

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 100% £375,000 £375,000
Lettings 0% 29% £1,800 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 6 0 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Appalling Property Management in W4 5DDThe ......”

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Nov 05,2023
Minithumbdown
By: 'James'
Nov 05,2023
0 people found
this helpful
Appalling Property Management in W4 5DD The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There ...
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“Property manager Stephen English...”

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Jan 08,2023
Minithumbup
Stephen
By: 'Marcello'
Jan 08,2023
0 people found
this helpful
Since Stephen has been appointed as my property manager, things have turned for the better. He has proved to be responsive and caring, trying to sort things out in the most effective fashion. So far the best property manager at john D wood....
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“Incompetent and rude....”

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Apr 22,2020
Minithumbdown
By: 'Lindsay'
Apr 22,2020
3 people found
this helpful
Incompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we ...
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“Shocking!...”

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Oct 24,2019
Minithumbdown
By: 'Lee'
Oct 24,2019
4 people found
this helpful
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have ...
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“I had experience of both tenancy side of lettings and ......”

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May 20,2019
Minithumbdown
By: 'Chiswick12345'
May 20,2019
2 people found
this helpful
I had experience of both tenancy side of lettings and buying side of sales. As arrogant as they are incompetent, they feel that access to your money is their right. Lettings are the most incompetent business unit I have ever had the displeasure of working ...
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“Appalling Throughout...”

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Jan 17,2019
Minithumbdown
Sousan
By: 'Sousan'
Jan 17,2019
3 people found
this helpful
An appalling experience throughout. My flat had a water leak from the start which was incompetently delay with until it caused the ceiling below to collapse onto a mother feeding her child. The issue was then incompetently dealt with for three months leaving me without ...
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Comment on agent fees
Exorbitant even before I had to end the tenancy halfway through and be incorrectly charged for fixing the flat. It is very clear that it is in this agent’s interest to encourage tenants to terminate their tenancy mid way as it means more fees from both tenant and landlord.
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“Rental deposits...”

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Dec 12,2018
Minithumbdown
Sandra
By: 'Anonymous'
Dec 12,2018
5 people found
this helpful
We have been using John D Wood as a letting agency for the last 5 years. We were a good tenant who never missed a payment within these 5 years. Upon giving notice, they failed to book us in for a check out and consequently was done ...
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“Excellent...”

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Nov 26,2018
Minithumbup
By: 'James&Mariana'
Nov 26,2018
0 people found
this helpful
We recently purchased a property through John D. Wood & Co. It was a very challenging purchase, everything that could have gone wrong pretty much did!. Jack and Edward were excellent and really helped us secure an amazing property, they went above and beyond and were ...
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Comment on agent fees
Very good
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“Not bad...”

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Oct 18,2018
Minithumbup
By: 'anon'
Oct 18,2018
1 people found
this helpful
Found a flat in Richmond with John D Wood, but after moving in I found it unlivable due to noise. Expecting the worst, I contacted the agent and was pleasantly surprised — they allowed me to cancel the contract early and move out. They didn't have ...
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By: James Varnfield
Nov 22, 2018
View all comments (1)
I would just like to say how fantastic Jack and Ed at John D Wood in Richmond have been. We purchased a property where it seemed everything that could go wrong did, the solicitor on the other side was very unprofessional but Jack and Ed kept the deal on the table, despite many frustrations. They were always courteous and went the extra mile. I would have no trouble recommending this company to anyone and we will definitely be working with them should we be in the market in future. ...

“Management service is a complete joke. Money for nothing. They ......”

Share on :
Mar 01,2013
Minithumbdown
By: 'Twickenham'
Mar 01,2013
3 people found
this helpful
Management service is a complete joke. Money for nothing. They do not reply to e-mails for days/weeks. Received 2 quotes for work to be carried out for over 1000 pounds. Rang around even though I am based overseas (which is the whole point of having someone ...
read full review
What agent could do to change your mind?
All I would ever ask is that they did their job properly. This did not happen!
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by John D Wood & Co, Richmond TW9 1AD



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