Incompetent, untrustworthy and aggressive.
We lived in a property for 1 year and had numerous issues. They were slow and incapable of relaying information to the landlord and at attempting to resolve issues. They frequently came up with excuse after excuses to the point of obvious lies.
Upon our departure they tried to claim back for absolutely anything. They blamed us for the botched fix jobs by their contrator! They tried to go against their own inventory report. They then claimed we had made late payments throughout the year and tried to charge us a fee.
Do not use. They only have houses that are listed with other agents so go through them. From a Landlord perspective they were incapable of renting our house after we gave them 2 months notice of leaving. Another agent managed to let it out within 48 hours.
DO NOT USE.
What agent could do to change your mind?
Try to resolve issues?!?
Basic common sense.