Mar 01,2013
By: 'unhappyrenter'
Mar 01,2013
2 people found
this helpful
Incompetent, untrustworthy and aggressive.

We lived in a property for 1 year and had numerous issues. They were slow and incapable of relaying information to the landlord and at attempting to resolve issues. They frequently came up with excuse after excuses to the point of obvious lies.

Upon our departure they tried to claim back for absolutely anything. They blamed us for the botched fix jobs by their contrator! They tried to go against their own inventory report. They then claimed we had made late payments throughout the year and tried to charge us a fee.

Do not use. They only have houses that are listed with other agents so go through them. From a Landlord perspective they were incapable of renting our house after we gave them 2 months notice of leaving. Another agent managed to let it out within 48 hours.

What agent could do to change your mind?
Be polite?! Try to resolve issues?!? Basic common sense.
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Was this helpful? Yes
By: Maya
Mar 07, 2013
We are sorry to hear that one of our customers is not satisfied with our services and we will make every effort to monitor the issues raised.
With some properties we collect the rent and maintenance issues are relayed to a landlord who is responsible for the repairs.
When tenants dispute deposit deductions we are happy for Deposit Protection arbitrary scheme to make fair decision. Overdue rental payment are subject to charges as per Tenancy Agreement.
Majority of our properties are not marketed with other agents.
Unfortunately some tenants do not keep property clean and tidy during their tenancy and positive interest is received after property is vacant and cleaned.
We are members of National Approved Lettings Scheme and Property Ombudsman.

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Austin D'arcy

6 Shepherds Bush Road Shepherds Bush, London
Greater London
W6 7PJ

0208 7496060

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Branch - Shepherds Bush London, London, W6