Extremely poor in every way. Consistently rude, tried to blame us for their mistakes. Tried to overcharge for rent due to a mistake with their own bookkeeping. They were very intrusive, managing to find an excuse to barge in more or less every week, and yet were extremely poor at responding to maintenance requests - they were ignored until people viewing the property complained about them at which point we were blamed for not following up the problem sufficiently.
What agent could do to change your mind?
It would take an almost complete turnaround from their present incompetence.