Bilal showed us a couple of flats, couching everything in very realistic terms. Friendly and professional, he tailored his approach and advice to us having seen that we were novices to moving and the city itself. When we decided on a property and told him our time-scale (desperately quick) he put the move into gear immediately. We were then handed over to Kirsty in referencing. Again, friendly and professional, she was always available when we had questions, kept us updated at every step and worked fast to suit our timescale. We felt that we were in the hands of people invested in getting us into our flat quickly. A very positive experience.