I haven\'t had to deal with Choices directly much throughout the tenancy but overall they are very efficient. I have found that messages don\'t often get passed on so you do end up having to call back or chase up issues but it is usually easier (and more successful) to deal with one person. This way you do get called back and issues are resolved, and you don\'t have to explain yourself over and over!! I have been dealing with Katie Rest recently and she has been great. I recommend working with her (if you can!) She has been very helpful and answers queries quickly.