Awful EA, What makes them think they can treat buyers with such arrogance and disdain? Staff will stop at nothing to get the deal, including lying, bullying and threatening. Have used them twice to buy a property, almost wanted to let the house go just so that we did not have to deal with them again. Mr Gibson was nothing short of a thug and a bully in my one and only dealing with him, nevermind that I was parting with more than half a mill to buy a property. Would never, ever use them or recommend them.
What agent could do to change your mind?
Take a leaf out of Lords\' or Dexters\' books. Put morals before money and have a conscience.