Our problems and needs were listened to and dealt with very carefully. We felt valued. The process of purchase went very smoothly. It felt like a very personal caring service where we were treated as though the agents knew us well. Every time we phoned they knew who we were and we were recognised when we walked through the door. I would recommend Nicols to anyone without hesitation. It felt good to be dealing with an independent agent rather than one of the very large multiples.