As a landlady I have a number of problems with some contractors- . Irene always listens to my concerns and we work in partership to ensure the tenant and I are satisfied. She will endeavour to sort out any issues that crop up and are within her remit,or re direct me to a solution. She will not action without my approval so my costs are minimised and I have the peace of mind of having a mangement team I can rely on. If she is away or busy I can rely on her colleagues (Mat) to handle any concerns that may come up. Irene has often gone out of her way to ensure that my needs are met.