Tom was my point of contact when selling my house last year. I found him trustworthy, and had regular feedback from him after each viewing that he had done.
Once he had sold our house, he would regularly update me with the progress.
Buying/Selling a house can be very stressful, but with Tom guiding us all the way, it was stress free !.
The only stress I had was the moving of mu furniture and that was nothing to do with Tom.