I was really happy with kind of support and listening skills that Tom provided since our first call. That impression was strengthened during our flat viewing. He then managed the follow-up up to the offer approval by the landlord in a very professional way.
When it came to administration part, Amelia showed a very pleasant and professional support. She turned what is typically a heavy unpopular phase to an easy and cheerful experience.
Well done to both Tom and Amelia. Thank you!