Gordon & Co
London, SW11
2.9/5, 24 reviews
46% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
68% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


“Avoid them unless you want to get ripped off....”

Share on :
Jul 28,2022
Minithumbdown
By: 'One The Elephant 1208'
Jul 28,2022
0 people found
this helpful
Avoid them unless you want to get ripped off.
After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. They completely exaggerated the cleanliness condition we left the apartment in, but we already knew they would do that based on their reviews.
Then, one week later (4 weeks post move out), they sent an email saying that the landlord wanted to charge us for cleaning + damages. The damage charges were so extensive that we became suspicious, especially because they wanted to charge us for damage that we could clearly see in the videos of the apartment we were sent before moving in the year before.
Therefore, we checked the check-out report that they sent us, and saw that it said as if we received the apartment in perfect conditions under the “check-in” section, with nothing broken. HOWEVER, we knew for a fact that there were pre-existing damages, so we proceeded to check the check-in report they sent us when we moved in (one year before), and it stated ALL of the damages. Therefore, they purposely changed the “check-in” conditions of ALL the items in the apartment in our check-out report so that they would charge us for the damages WHICH WERE THERE BEFORE WE MOVED IN!
Then, we confronted them with this evidence and they said they had to talk to the landlord. In the meantime, the property manager in charge of my deposit went on annual leave for 10 days and none of her colleagues nor manager could do anything about it. So I had to wait 10 days for her to eventually go back to the office, tell me that the landlord had agreed to waive all damage fees (obviously, they were clearly pre-existing), and release the deposit, subtracting cleaning fees.
They deducted 305 pounds for cleaning for a 52sqm apartment. When we called the cleaning company that had issued the “invoice”, they told us explicitly that they had not cleaned that apartment on the day of the invoice. The person on the phone then became agitated because they realized we were suspicious of Gordon & Co. Then, they proceeded to tell us different (lower) prices for the cleaning services than the ones on the invoice (their website also has different prices), even though they mentioned that Gordon & Co was a major client of theirs. Why would their charge a major client MORE than a random caller wanting to use their services for 1 apartment? Suspicious.
It took 1 month and 15 days to get the deposit in my bank account after moving out. We had to spend hours checking the different check-in and check-out reports, and comparing them because of their fraudulent behaviour of changing the conditions from one report to the other. Then, we had to chase them for answers multiple times a week, waited an extra 10 days because someone went on annual leave.
Everything was very suspicious and I do not trust anything they say. This is not how you do business.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Gordon & Co
200 Lavender Hill
Battersea,London
Greater London
SW11 1JA
020 7223 3100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 68% £365 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 7 13 1 0 1 0 0 0
Areas covered
  • SW11
  • SW19
  • SW9
  • SW2
  • SW4
  • SW6
  • SW8
  • SW12
  • SW15
  • SW17
  • SW18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA TPOS
Latest Properties

No Properties

“Avoid them unless you want to get ripped off....”

Share on :
Jul 28,2022
Minithumbdown
By: 'One The Elephant 1208'
Jul 28,2022
0 people found
this helpful
Avoid them unless you want to get ripped off. After moving out of one of their apartments on June 11th 2022, they sent me a check-out report 3 weeks later. They completely exaggerated the cleanliness condition we left the apartment in, but we already knew they would ...
read full review
Was this helpful? Yes

“Really bad property management!...”

Share on :
Nov 17,2021
Minithumbdown
By: 'Yuliya'
Nov 17,2021
1 people found
this helpful
Really bad property management! Although the flat we rent is decent and in a good area, and although we pay rather a lot for a monthly rate, the property management really leaves much to be desired! It takes weeks if not months to get serious ...
read full review
Was this helpful? Yes

“Very bad communication where I needed to forw......”

Share on :
Nov 06,2021
Minithumbdown
By: 'Ioli Chatzoudi'
Nov 06,2021
0 people found
this helpful
Very bad communication where I needed to forward a message more than 4 times. At the end of the day, I was calling more than once to connect to the agent responsible for the property that I was renting. Never transferred messages to the landlord and ...
read full review
Was this helpful? Yes

“Unprofessional...”

Share on :
Sep 07,2021
Minithumbdown
By: 'Kd'
Sep 07,2021
1 people found
this helpful
Battersea branch. Horrible agent. Record EVERYTHING they tell you, take detailed videos of every corner of every room before or during check in and send it to them by email, also check all documents carefully and demand that all communications are in writing....
read full review
Was this helpful? Yes

“Worst letting agency ever. Still waiting on m......”

Share on :
Jun 03,2021
Minithumbdown
By: 'John'
Jun 03,2021
2 people found
this helpful
Worst letting agency ever. Still waiting on my deposit over 2 weeks after tenancy has ended. I do not recommend it....
read full review
Was this helpful? Yes

“Avoid, avoid, avoid!...”

Share on :
May 01,2021
Minithumbdown
By: 'Anne'
May 01,2021
2 people found
this helpful
Avoid, avoid, avoid! Whilst the estate agent dealing with the viewing was very helpful, once they have your first month's rent, both landlord and property manager couldn't care less and you're nothing more than a source of income to them. I moved in to find ...
read full review
Was this helpful? Yes

“Awful communication from our estate agent thr......”

Share on :
Nov 13,2020
Minithumbdown
By: 'Kate'
Nov 13,2020
0 people found
this helpful
Awful communication from our estate agent throughout the year, Lauren would ignore all emails from us until we chased up several times over the month, and this happened repeatedly. It was almost impossible to get any real help from them. When it came to moving ...
read full review
Was this helpful? Yes
By: Marketing Team
Dec 01, 2020
View all comments (1)
Dear Kate, thank you for your review and your feedback about our service. We endeavour to continually improve our service and ensure our tenants are all looked after so we’re sorry you didn’t have a good experience with us. Now that the deposit issue is resolved, please feel free to contact us directly with any further feedback. We wish you all the best in your new home. ...

“Our experience with this agency was horrific ......”

Share on :
Oct 23,2020
Minithumbdown
By: 'Leah'
Oct 23,2020
3 people found
this helpful
Our experience with this agency was horrific from start to finish! We rented a 3 bed flat with Gordon & Co and they were also the property managers. Here is a list of reasons why: 1. When we moved in the property was not professionally cleaned although the ...
read full review
Was this helpful? Yes
By: Marketing Team
Nov 24, 2020
View all comments (1)
Thank you for your review and we're sorry to hear you didn't have a positive experience with us. We have certainly taken your feedback onboard and we wish you all the best in your new property. ...

“Gordon & Co were a pleasure to deal with...”

Share on :
Jul 06,2020
Minithumbup
By: 'Will'
Jul 06,2020
0 people found
this helpful
Gordon & Co were a pleasure to deal with during the process of purchasing one of their listed properties. Kevin was thoroughly professional throughout the process and always available to answer any queries and deal with issues when they arose. I would certainly recommend Gordon & Co ...
read full review
Was this helpful? Yes

“DO NOT GO TO THIS AGENCY. THERE WAS DROPPING ......”

Share on :
Jan 29,2020
Minithumbdown
By: 'Karen'
Jan 29,2020
0 people found
this helpful
DO NOT GO TO THIS AGENCY. THERE WAS DROPPING WATER FROM THE CEILING AND WE HAD TO SLEEP IN THE SAME ROOM WHILE THEY WERE REPAIRING THE PROBLem. ALSO THEY ENTER TO YOUR APARTMENT WITHOUT YOUR PERMISSION WITH THEIR KEYS. They just painted our walls ...
read full review
Was this helpful? Yes

“Edmund...”

Share on :
Sep 05,2019
Minithumbup
By: 'Mina'
Sep 05,2019
0 people found
this helpful
I was recently helped by Edmund in securing a flat and just wanted to say that if the rest of the team is like Edmund I would definitely recommend the agency. Edmund was available every time I called and emailed, patiently responded to all of ...
read full review
Was this helpful? Yes

“Terrible company...”

Share on :
Mar 10,2019
Minithumbdown
By: 'Disappointed'
Mar 10,2019
1 people found
this helpful
Gordon and Co Battersea will try take any money they can from you and rip you off. Extremely slow to solve any problems that arise in the property, no matter what the urgency- hugely incompetent. Tried to hold bond for ridiculous reasons that they could ...
read full review
Was this helpful? Yes

“Made the stressful times very easy!...”

Share on :
Oct 16,2018
Minithumbup
By: 'Westbourne'
Oct 16,2018
0 people found
this helpful
Will Tenquist made my moving experience very easy and enjoyable! He was always quick to answer my question and very polite....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“finding new tenants excellent...”

Share on :
Oct 09,2018
Minithumbup
By: 'patrick'
Oct 09,2018
0 people found
this helpful
rumz is an excellent agent , very good at his job don't loose this agent to another agent the best...
read full review
Comment on agent fees
good
Was this helpful? Yes

“No organisation - lacking professionalism...”

Share on :
Jun 16,2018
Minithumbdown
By: '1234ABCD'
Jun 16,2018
4 people found
this helpful
Having read a number of negative views about Gordon & Co i was inclined to believe that the majority of these were down to clients who lacked experience in the renting market - however, sadly now I see why there is a common theme with these ...
read full review
Comment on agent fees
Above Average
Was this helpful? Yes

“Letting and sale...”

Share on :
Mar 24,2018
Minithumbup
By: 'Dorothy'
Mar 24,2018
0 people found
this helpful
I first met manager Ryan Gray who saw immediately what I needed and passed me on to the superbly efficient Rumz Habib who managed the letting of my Battersea flat for over five years. Rumz found me fantastic tenants and was always at the end ...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes

“By far the most combative/unhelpful person I've ever dealt ......”

Share on :
Jun 29,2017
Minithumbdown
By: 'David'
Jun 29,2017
0 people found
this helpful
By far the most combative/unhelpful person I've ever dealt with.. Was almost like she was getting enjoyment out of having the little authority she had to manage a property, and treat tenants like dirt. The notion to introduce laws to abolish unfair Agency fees, ...
read full review
Comment on agent fees
Extortionate, and they will try on fees that aren't even in your tenancy agreement.
Was this helpful? Yes

“Nice service, friendly, always available. They are flexible, understand your ......”

Share on :
Feb 17,2016
Minithumbup
By: 'Aurora'
Feb 17,2016
5 people found
this helpful
Nice service, friendly, always available. They are flexible, understand your needs and timings and really helpful. I would totally recommend it....
read full review
Was this helpful? Yes

“Great and dedicated communicator. Faced a significant number of issues ......”

Share on :
Jan 29,2016
Minithumbup
By: 'JJD'
Jan 29,2016
12 people found
this helpful
Great and dedicated communicator. Faced a significant number of issues as tenant . I had to deal with a pretty unresponsive landlord in the first week and Shay managed to solve these issues even if the property was not a managed. His commitment is outstanding. I ...
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“After a very disappointing experience with another agent I spoke ......”

Share on :
Jan 20,2016
Minithumbup
By: 'Chris'
Jan 20,2016
17 people found
this helpful
After a very disappointing experience with another agent I spoke with Shay at Gordon and Co. What can I say - he has really helped my girlfriend and I in finding our ideal first place together. Nothing was too much, always available and answering any ...
read full review
Comment on agent fees
Fine.
Was this helpful? Yes

“Very helpful, and very responsive. Everything was concluded quickly and ......”

Share on :
Jan 18,2016
Minithumbup
By: 'gbartlett'
Jan 18,2016
19 people found
this helpful
Very helpful, and very responsive. Everything was concluded quickly and professionally. We had an issue, and it was resolved straight away....
read full review
Comment on agent fees
Okay
Was this helpful? Yes

“Shay has been very helpful in securing a new tenant ......”

Share on :
Jan 11,2016
Minithumbup
By: 'Emily'
Jan 11,2016
22 people found
this helpful
Shay has been very helpful in securing a new tenant for my rental property. He has kept me updated thought the process and his work has resulted in achieving a good tenant at the suggested monthly rental figure. Shay has responded to my phone messages ...
read full review
Comment on agent fees
Reasonable for the excellent service provided.
Was this helpful? Yes

“Every person who has rented in London knows that finding ......”

Share on :
Dec 17,2015
Minithumbup
By: 'Nicola'
Dec 17,2015
30 people found
this helpful
Every person who has rented in London knows that finding a good property is tedious at the best of times. Having then found my 'perfect' property the challenge is then to work with a lettings agent which having heard stories from my friends, I was ...
read full review
Comment on agent fees
Could always be cheaper :)
Was this helpful? Yes

“Absolutely diabolical. End of the tenancy and they are 100% on ......”

Share on :
Dec 17,2013
Minithumbdown
By: 'dontknowhowtodotheirjobs'
Dec 17,2013
8 people found
this helpful
Absolutely diabolical. End of the tenancy and they are 100% on the landlords side, not helping us in any way but giving the landlord advice all the way. Fees are outrageous, £300 plus for a check out which cost less than half that I'd imagine. Dreadful, unprofessional, ...
read full review
What agent could do to change your mind?
Unprofessional, bordering on illegal, expensive, totally useless.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:45 PM 11/06/2019 by Ariella

Awards won by Gordon & Co, London SW11 1JA


As Seen On

Find the Best Agent to
Sell or Rent Your Home