0% lettings valuation accuracy
55% lettings fee satisfaction
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2022 allAgents Estate & Letting Agents Awards
Jul 27,2022
Jul 27,2022
1
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The initial viewing process and moving in support was great. Gave me multiple choices, drove me to all of the places, were very transparent and clear with instructions. It was very quick to move in, though I am shocked at the quality of some of their other properties.
The place I rented was lovely. Modern, spacious, a washing machine, waterfall shower. It was lovely to stay in it.
However, their repairs system is completely flawed. When I initially moved in, there was damp in the walls. No aerial. No gas or electric so I had to commute to their office to bother someone incessantly to sort it out. The toilet was on its last hinges. I had no black or recycling bin. Most of these things were never sorted. The damp got worse and spread to most of the walls in the flat. I only ever got a green bin despite asking them multiple times to provide me with a black one. The toilet was never fixed.
In addition to those issues, more things happened that were either never fixed or that they took way too long to sort. The boiler stopped working, then found out from the engineer sent that it hadn't been installed properly in the first place and was slowly releasing gas. I had to buy a carbon monoxide alarm because I was so worried. The radiators made loud sounds at night, shaking and vibrating non stop. The wifi (provided by them) was unusable for several months meaning I had to invest in more phone data or watch my lectures/seminars from a friends house. Despite all the proof I provided them with for each of these things, they doubted me consistently. Nothing was simple. Everything took months to sort. I can't imagine how stressful that must be for other tenants who had more pressing matters.
The thing that really tipped me over the edge was when I was locked out of my flat. It was a keycard lock, it was raining and cold on a Sunday afternoon and I had been away for the last week on holiday. My keycard wasn't working. They had reduced their emergency phone line hours so the only way I could contact them was through Facebook Messenger. I got no response for an hour or so and when I did, someone was sent out to fix it. He took about an hour to arrive. Only he didn't know what the issue was as his spare keycard wasn't working either. We had to go back and forth between my flat and the Samara offices and eventually it was sorted but I had to pay around £50?! To cover the key and the out of hours maintenance guy fee. He even said it wasn't my fault that my keycard wasn't work yet I had to pay? I eventually got my money back but the process wasn't simple. That really tipped me over the edge. Having to pay, but mostly that Samara Lettings are completely inaccessible outside of working hours. They have no emergency number like other letting agents do, just a ridiculous messenger system. Imagine going out for the night, getting home at 3am, not being able to get into your flat due to a fault from Samara and not being able to call anyone for help? So much for safety and quality customer service.
I loved the place, it was truly lovely, however the price was ridiculous for what I received and the amount of flat viewings they do is crazy. They give you warning, of course they do, it's the law, but I was averaging 3/4 a week the whole year, up until the end of my tenancy. It was so inconvenient, especially with everything from university being online. It was such a nuisance.
Their viewings agents let people use my facilities when I wasn't there. I would come home from university for the day and find crumbs everywhere, the toilet not flushed, tissues on the flour, my squash being used. Bearing in mind I lived in this property alone and always kept it in a clean condition because I'm a bit of a perfectionist. It was disgusting. Felt violated. I had to buy a small locker to lock my valuables in because their viewing agents let prospective tenants go through my stuff. I had to report and complain about this many times and eventually it got sorted but it was a joke! Their agents are incredibly blunt and difficult to talk with. They do not listen to you, they talk at you. The receptionists are not very well trained and do not know what they are talking about half of the time. I had to ask to speak to someone else because they wouldn't know what to say. They have been incredibly difficult in releasing my deposit back to me too. Took longer than the 10 days which is the legal maximum for a landlord to hold onto your deposit. It's just been nuisance after nuisance after nuisance.
So yes, overall, the quality of the flat was largely lovely. Nice quality. Nice bathroom. Good bathroom. However their agents and repair system, lack of urgency and compassion and inaccessibility make Samara Lettings an agency that I wouldn't dare to use again. Yes, my issues weren't the most horrible ones ever to be heard. But I would be worried about future issues that are more pressing. If their current behaviour is anything to go by, serious issues would never be solved and things could get much more dire. I'd be worried about my health and sanity with Samara.
The place I rented was lovely. Modern, spacious, a washing machine, waterfall shower. It was lovely to stay in it.
However, their repairs system is completely flawed. When I initially moved in, there was damp in the walls. No aerial. No gas or electric so I had to commute to their office to bother someone incessantly to sort it out. The toilet was on its last hinges. I had no black or recycling bin. Most of these things were never sorted. The damp got worse and spread to most of the walls in the flat. I only ever got a green bin despite asking them multiple times to provide me with a black one. The toilet was never fixed.
In addition to those issues, more things happened that were either never fixed or that they took way too long to sort. The boiler stopped working, then found out from the engineer sent that it hadn't been installed properly in the first place and was slowly releasing gas. I had to buy a carbon monoxide alarm because I was so worried. The radiators made loud sounds at night, shaking and vibrating non stop. The wifi (provided by them) was unusable for several months meaning I had to invest in more phone data or watch my lectures/seminars from a friends house. Despite all the proof I provided them with for each of these things, they doubted me consistently. Nothing was simple. Everything took months to sort. I can't imagine how stressful that must be for other tenants who had more pressing matters.
The thing that really tipped me over the edge was when I was locked out of my flat. It was a keycard lock, it was raining and cold on a Sunday afternoon and I had been away for the last week on holiday. My keycard wasn't working. They had reduced their emergency phone line hours so the only way I could contact them was through Facebook Messenger. I got no response for an hour or so and when I did, someone was sent out to fix it. He took about an hour to arrive. Only he didn't know what the issue was as his spare keycard wasn't working either. We had to go back and forth between my flat and the Samara offices and eventually it was sorted but I had to pay around £50?! To cover the key and the out of hours maintenance guy fee. He even said it wasn't my fault that my keycard wasn't work yet I had to pay? I eventually got my money back but the process wasn't simple. That really tipped me over the edge. Having to pay, but mostly that Samara Lettings are completely inaccessible outside of working hours. They have no emergency number like other letting agents do, just a ridiculous messenger system. Imagine going out for the night, getting home at 3am, not being able to get into your flat due to a fault from Samara and not being able to call anyone for help? So much for safety and quality customer service.
I loved the place, it was truly lovely, however the price was ridiculous for what I received and the amount of flat viewings they do is crazy. They give you warning, of course they do, it's the law, but I was averaging 3/4 a week the whole year, up until the end of my tenancy. It was so inconvenient, especially with everything from university being online. It was such a nuisance.
Their viewings agents let people use my facilities when I wasn't there. I would come home from university for the day and find crumbs everywhere, the toilet not flushed, tissues on the flour, my squash being used. Bearing in mind I lived in this property alone and always kept it in a clean condition because I'm a bit of a perfectionist. It was disgusting. Felt violated. I had to buy a small locker to lock my valuables in because their viewing agents let prospective tenants go through my stuff. I had to report and complain about this many times and eventually it got sorted but it was a joke! Their agents are incredibly blunt and difficult to talk with. They do not listen to you, they talk at you. The receptionists are not very well trained and do not know what they are talking about half of the time. I had to ask to speak to someone else because they wouldn't know what to say. They have been incredibly difficult in releasing my deposit back to me too. Took longer than the 10 days which is the legal maximum for a landlord to hold onto your deposit. It's just been nuisance after nuisance after nuisance.
So yes, overall, the quality of the flat was largely lovely. Nice quality. Nice bathroom. Good bathroom. However their agents and repair system, lack of urgency and compassion and inaccessibility make Samara Lettings an agency that I wouldn't dare to use again. Yes, my issues weren't the most horrible ones ever to be heard. But I would be worried about future issues that are more pressing. If their current behaviour is anything to go by, serious issues would never be solved and things could get much more dire. I'd be worried about my health and sanity with Samara.
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Latest Reviews
27th Jul 2022
reviewed by 'Emily'
17th Nov 2021
reviewed by 'Antzela'
9th Aug 2021
reviewed by 'Angry tenant'
13th Jul 2021
reviewed by 'Jeremy Ng'
Opening Hours
Address
Samara
207 Clarendon Road
Leeds
West Yorkshire
LS2 9DU
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 55% | £295 | £628 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 10 | 26 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
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Latest Properties
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Jul 27,2022
Jul 27,2022
1
people found
this helpful
this helpful
The initial viewing process and moving in support was great. Gave me multiple choices, drove me to all of the places, were very transparent and clear with instructions. It was very quick to move in, though I am shocked at the quality of some of ...
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Nov 17,2021
Nov 17,2021
1
people found
this helpful
this helpful
We have been left for two days and nights with a faulty fire alarm going off relentlessly and the concern is that the alarm might thus not be working to protect our property as well as keeping us up all night. Samara not been able ...
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Aug 24,2021
Aug 24,2021
2
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Nearly impossible to get them out to fix something. Their fees are extortionate, £50 call our charge? £18 to replace a key card for a door? Ridiculous. Moreover my flatmate has to bribe the so called 'handyman' to let him into his flat when he was locked ...
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Aug 09,2021
Aug 09,2021
3
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Samara informed us on the day we moved in that the washing machine and shower were broken. We found out the previous tenants had reported this 10 days prior, but Samara still took over a month on top of that to fix the issues. The out ...
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Jul 13,2021
Jul 13,2021
0
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Service is the worst. They are inconsiderate, inefficient, and simply don't care.
It was unnecessarily stressful and horrendous even getting the tenancy signed. No sense of professionalism. It stupefies me how a company like this can still stay running....
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May 31,2021
May 31,2021
1
people found
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0 stars avoid like the plague
Shockingly bad experience with samara
Tenants have no protection
They will charge you at every possible opportunity. Even those issues which the landlord is obliged to sort. They will charge you hundreds of pounds and when there is something to ...
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Apr 01,2021
Apr 01,2021
0
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Samara were very good letting agents. They handled all of the problems we had reported very quickly and were very helpful. They are reasonably priced and the flat was in very good condition....
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Aug 30,2020
Aug 30,2020
1
people found
this helpful
this helpful
The maintenance service is really poor. Despite the fact I have reported a problem with the fire alarm that is going off once and again. The company did not even respond to any of my emails. And what it is worse, the alarm is going ...
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Jul 07,2020
Jul 07,2020
1
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IF I COULD GIVE THEM 0 START I WILL. ABSOLUTE JOKE, WORKERS ARE NOT PROFESSIONALS. I FEEL SORRY FOR THE OWNER OF THIS BUISNESS....
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Jun 30,2020
Jun 30,2020
4
people found
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this helpful
Do not use this agency, the are an absolute joke. They will screw you over in any way that they can! You have been warned....
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Oct 13,2019
Oct 13,2019
1
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1.the agent deducted my deposit 57.6 pounds without clear reasons. i sent them email to ask why and got the reply as the flat did not meet their cleaning standard. when i asked for cleaning standard and cleaning receipt (as they stated they charged me because ...
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Aug 06,2019
Aug 06,2019
1
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The worst experience with any letting agency I have ever dealt with. Firstly, I agree with the majority of reviews left on this site, they are just out to exploit tenants (mainly because they are students) and take as much money as possible.
The staff ...
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Jun 29,2019
Jun 29,2019
3
people found
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By far, the most exploitative Letting agency I have had the displeasure to have dealt with.
Since most of Samara's clientele are students, they find themselves bending laws.
1. I was once locked out of my flat and called the emergency line, they came after 6 hours ...
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May 02,2019
May 02,2019
4
people found
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I was interested in a flat share that Samara had. The property was beautiful but I noticed all 6 of the prior tenants were leaving there contract which was already a red flag not to mention they were significantly late to the viewing despite me calling ...
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Comment on agent fees
Make you pay the admin fee before you receive the contract, despite the actual contract stating you don’t need to pay it until you sign.
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Mar 13,2019
Mar 13,2019
0
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I recently moved into a newly refurbished property and it is wonderful. They are top quality and i love staying in it....
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Comment on agent fees
Staff are very friendly and help out as fast as possible.
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Oct 01,2018
Oct 01,2018
2
people found
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I found the house in horrible conditions, dirty and things broken. We had to ask them to come and clean it again, they didn't do it much better. Extractor fan with oil, spiders in all the rooms, cigar butts in my room, fridge trays dirty, ...
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Comment on agent fees
All Bad
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Jul 10,2018
Jul 10,2018
5
people found
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Would give a lower star if possible however there isn't a star in the world to reflect how hopeless this agency is. Any maintenance issue has to go through online reporting and will take days to get fixed. I had to spend a day in ...
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Sep 17,2017
Sep 17,2017
3
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Absolutely awful, don't fix things when asked! Are misleading about what they say is provided to you. If you want something doing make sure they write it in the contract word for word!...
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May 14, 2018
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I live in this building, people do not move there, noise is every day, I have the impression that I live on the construction site, people crack doors, drill walls every morning and hammer walls every week, after a week you will have enough ?? ...
Aug 15,2017
Aug 15,2017
0
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I lived with Samara for 3 years and had a great experience. I really do highly recommend. My flat was really nice, location was spot on and price was very cheap....
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Comment on agent fees
Good
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Jun 16,2017
Jun 16,2017
0
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Amazing experience at Samara - love my property and very happy! Online maintenance meant things were done quick and efficiently in 24 hours! Pleasure dealing with them!...
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Jun 15,2017
Jun 15,2017
0
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my experience was great when dealing with Samara staff, they were extremely helpful. They were able to find me accommodation very quickly and at a reasonable price . Service are excellent whenever I called, staff are always happy to help....
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Good
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Apr 20,2017
Apr 20,2017
9
people found
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If I could give Samara 0 stars, I would. Since moving in in September, I have had countless issues with the property. A broken shower, a broken toilet, a broken washing machine, no wifi, no heating for four weeks throughout winter... the list goes on.
I ...
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Bad
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Feb 25,2017
Feb 25,2017
7
people found
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The boiler in Samara has broken down. Which is fair enough, they told us it would be fixed within two days. It's has now been almost 3 weeks without sufficient hot water. They have refused to take responsibility but are instead blaming Yorkshire water for the ...
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Dec 20,2016
Dec 20,2016
0
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Very recommended. They helped us many times in solving the issue with our house. Couldnt ask for more from them. good work...
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Dec 16,2016
Dec 16,2016
1
people found
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They were good. Would recommend. I've rented here for a year and love my flat. Neighbor was very nice...
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Nov 29,2016
Nov 29,2016
9
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Hands down the worst company I have dealt with in any capacity. Our experience with Samara was challenging from start to finish.
There first mistake was on day one when they gave us the wrong keys to our property, this resulted in us being locked ...
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Comment on agent fees
Good, only because we did not have to pay a deposit. The rent however was very overpriced for the poor condition of the property.
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Nov 17,2016
Nov 17,2016
5
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Students should avoid this company. I lived in one their flats for a while but had to move out cause they ignored my repair requests! Place was smelly, dirty when I moved in. So I cleaned it first arrived, but a month later after I ...
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Comment on agent fees
Bad
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Sep 08,2016
Sep 08,2016
8
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Avoid at all costs. This company should not be in business. The property was damp throughout. Lots of problems with it - reported these but they just ignored them. For goodness sake do not rent through this company. Appalling experience....
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May 26,2016
May 26,2016
14
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this helpful
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The positives:
If you're willing to ignore the old stained paint work and general wear and tear of the carpets, bathrooms and leaky shower then the accommodation is passable. The other tenants are friendly and the rooms are spacious. In fact, there is enough space ...
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Sep 28,2015
Sep 28,2015
8
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If you are student, Do not ever go to this agency for a flat or a room, they will not only take your money and rip you apart but they degrade you. They never paid my deposit back, which was £200.00 because I found the flat ...
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