Rodor Lettings
Birmingham, B23
2.8/5, 11 reviews
45% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
55% lettings fee satisfaction



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“Keep well away from this letting agent....”

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Jul 17,2022
Minithumbdown
By: 'Gerard Kearney'
Jul 17,2022
94 people found
this helpful
Keep well away from this letting agent. Three years ago and new to renting I approached Rodor and met 2 great guys Paul and Ian. They explained everything to me and any problems or doubt's they were there to help. Great blokes.They gave me the confidence to buy another property to rent out. About 18 months ago they suddenly left, I was now dealing with a guy called Marven apparently Rodor is Marvens company. Big turn about was about to happen. I asked Marven what happened to Paul and Ian over the next couple of months he gave me 3 different stories why they left. I think they left because they smelt a rat. Things went down hill.First my gas cert was not updated, I didn't know this until I asked Marven about it. He blamed the gas engineer having a back log of work because of Covid, luckily I actually had the gas engineers number so I phoned him,he informed me that he wouldn't be doing anymore work for Rodor until they paid him for work he had already done. I told him I'd pay him direct so he done the gas cert 2 days later. Secondly rent on one of the properties was about a week late,I phone Marven and he couldnt give a reason for it been late, but it was paid that evening.The next month the other property rent was late, I visited Rodor office on 3 occasions all with promises it would be paid. I threatened Marven with the small claims court, he soon got back to me telling me the tenants bank was late paying Rodor which was fair enough but it still took over a week for him to pay me, the tenant told me the bank was a day late paying Rodor. The next problem was the invoices. One of them had all the wrong figures although the right amount of money was paid into my account. I spoke to Marven about this and he said it doesn't matter as I had been paid the right amount. I pointed out that yes it does matter for tax purposes. He wouldn't issues a new invoice and then the invoices stopped all together. I then decided to manage my properties myself, it was another battle to get all the documents I needed back from Rodor even getting them to transfer the deposits took 2 emails, in the end I had to contact DPS to help me. Finally the deposits were transferred. I'm a landlord God help any of Rodor tenants.
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Opening Hours
Address

Rodor Lettings
196 Sutton New Road
Erdington,Birmingham
West Midlands
B23 6QU
0121 377 7377

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 86% 55% £495 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 6 3 0 0 0 0 0 0 0
Areas covered
  • B72
  • Sutton Coldfield
  • B73
  • Erdington
  • B74
  • Birmingham City Centre
  • B75
  • B76
  • B23
  • B24
  • B42
  • B43
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS NLA DPS SAGEagent
Latest Properties

No Properties

“7 months unpaid debt - Marven is unprofessional....”

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Aug 03,2022
Minithumbdown
By: 'Mohy Shams'
Aug 03,2022
34 people found
this helpful
Everything was perfect when Paul was with Rodor and as soon as he left in 2021, Marven took over and has not paid me 7 months rent that he has told me he will pay multiple times, but no money has been transferred. Marven claims that they ...
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“Keep well away from this letting agent....”

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Jul 17,2022
Minithumbdown
By: 'Gerard Kearney'
Jul 17,2022
94 people found
this helpful
Keep well away from this letting agent. Three years ago and new to renting I approached Rodor and met 2 great guys Paul and Ian. They explained everything to me and any problems or doubt's they were there to help. Great blokes.They gave me the ...
read full review
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“AVOID MARVEN KEEPS YOUR MONEY AND DOESNT PAY...”

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Jul 05,2022
Minithumbdown
By: 'Amrit'
Jul 05,2022
94 people found
this helpful
I wish i could give no stars. Marven is a horrible human being. I am a landlord and he isnt paying me my rent... He ignores my calls unless I call withheld, avoids my emails. He lies and is very rude AVOID! If he owes ...
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“What a bunch of absolute clowns.Marven is a ......”

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Jun 09,2022
Minithumbdown
By: 'Ricardo'
Jun 09,2022
81 people found
this helpful
What a bunch of absolute clowns. Marven is a liar which is verified by most people who leave reviews about rodor lettings...
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By: Mtha
Jun 24, 2022
View all comments (1)
Dear Ricardo, I don't believe we have dealt with anyone with your name recently or in the past and as such can't help but wonder whether your profile is fictitious. I also find it hard to believe your review is not connected to numerous other negative reviews our fellow agents have received. We certainly do not mind receiving negative feedback or constructive criticism however Ould appreciate an honest assessment of your situation rather than malicious claims. Feel free to call us at our offi ...

“Ian and Paul are fantastic and then they left......”

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May 18,2022
Minithumbdown
By: 'Alka'
May 18,2022
82 people found
this helpful
Ian and Paul are fantastic and then they left. Since then, it has just been problem after problem. Marven owns the company and has taken the rent money from my tenants but not paid me. When I spoke to the tenants, they also informed me ...
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“A Great Expericnce...”

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May 12,2021
Minithumbup
By: 'Anhar'
May 12,2021
5 people found
this helpful
A great experience from the beginning to the very end of leaving due relocating for work. Ian and Paul provided an excellent service from being helpful and communicative with all the information, the process of moving in was made so much easier. All queries were ...
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“Do NOT use this company they are not genuine ......”

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Mar 11,2021
Minithumbdown
By: 'Pritika'
Mar 11,2021
9 people found
this helpful
Do NOT use this company they are not genuine and when you have problems will lie and fob you off. I made the mistake of seeing good reviews thinking this company was run by two brothers that what I was told a year ago when ...
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By: Pritika
Mar 12, 2021
View all comments (2)
Firstly I was never kept up to date but infact I had to chase you all the time for updates. 9 out of 10 times you said you’d call back on any issue raised and never did . Secondly I was more then reasonable as a landlord, Rodor failed as managing agents. I was given a rent guarantee which I was told the company wasn’t honouring due to covid , when I asked on multiple occasions for some proof of this via email , nothing was sent. As far as Rodor offering to pay for the damages? No in ...

“When dealing with paul, he was very understanding of my ......”

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Feb 05,2015
Minithumbup
By: 'Rebecca'
Feb 05,2015
7 people found
this helpful
When dealing with paul, he was very understanding of my circumstances and made time for me to be able to view the property around by busy schedule. Once i had decided to rent the flat, everything went smoothly. Paul was extremely helpful in helping me ...
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“We have been struggling for a long time to find ......”

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Feb 05,2015
Minithumbup
By: 'Jozsef'
Feb 05,2015
6 people found
this helpful
We have been struggling for a long time to find a property because of being new to the country many agencies just refused us. Not the case with Rodor Lettings. Paul was the agent we spoke to, he understood our difficult situation and helped us ...
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“I used Rodor lettings and the person who looked after ......”

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Feb 04,2015
Minithumbup
By: 'Kevin'
Feb 04,2015
6 people found
this helpful
I used Rodor lettings and the person who looked after me was called Paul. I was very pleased with the service nothing was too much trouble for him. The price that they changed was reasonable and I would use them again. I also would recommend ...
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“Great service, always kept up to date with information and ......”

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Feb 04,2015
Minithumbup
By: 'Landlord'
Feb 04,2015
6 people found
this helpful
Great service, always kept up to date with information and professional and friendly from start top finish. Very much recommended...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Email: [email protected]

Web: www.rodorlettings.co.uk

 

“first in lettings and management”

 

 

Customer Complaints
Handling Procedure

 

 

˜  As a firm licensed by the National
Approved Lettings Scheme, Rodor Lettings & Management Limited aim to
provide the highest standards of service to all Landlords and Tenants, but to
ensure your interests are safeguarded, we offer the following:

 

˜   If you believe you have a grievance, please
write to:

 Sales and Lettings Admin

196 Sutton New RoadErdington

Birmingham

B23 6QU

 

The grievance will be acknowledged within 3 days and then investigated
thoroughly in accordance with established “in-house” procedures. A formal
written outcome of the complaint will be sent to you within 21 days.  If we require longer than this timescale we
will advise you in writing and confirm our revised response date.

 

˜  If you remain dissatisfied with the
result of the internal investigation, please contact:

 

Mr Marven Gabula

196 Sutton New Road

Erdington

Birmingham

B23 6QU

 

˜  Following the conclusion of our
in-house review we will write to you with a final written statement.

 

˜  If you are dissatisfied with the
conclusion of the in-house review of the complaint you can refer the matter to
The Property Ombudsman, Milford,  House,
43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP

 
Last updated at 4:52 PM 14/03/2013 by Rodor Admin

Awards won by Rodor Lettings, Birmingham B23 6QU


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