Tiffany was very helpful and quick in responding to emails. The flat we arrived at to see had just gone and she arranged for us to view a different property quickly which was actually better suited to us than the one we were previously going to view. All In all Tiffany was very good.
Contract/referencing fees are extortionate though!
Reference company used were annoying as they wanted us to chase up things all the time when we were paying them to do that.