The first contact with Toby was made back in January 2011, when we (three school friends) were looking for a house/flat in the Borough area. Compared to other agents that we were in contact with, the attitude and commitment shown was fantastic and we unanimously agreed that we wanted to deal with Toby. Throughout the process he was polite, friendly and committed to finding us the right place - not just a quick easy sell. Once a place was agreed, he seamlessly coordinated the contract, payments and communication with the landlord. The initial move was not without issue - down to the landlord and not agent - however, Toby took time (past business hours) to iron out these issues for us. We have just finished our tenancy, and even at the back-end of the contract, Toby provided us with support and service which was much appreciated. Furthermore, Toby tried (and succeeded) to assist on our new house (two of us from old tenancy). Andy (new housemate) and I decided that we only wanted to coordinate with one agency, through Toby. We had everything in place, but unfortunately due to personal reasons Andy had to pull out; through no fault of his own, Toby potentially could have lost face but was very understanding with Andy\'s position. He remains committed to assist us in the future (next month), and undoubtedly will we be using Toby.