We found Ollie very thorough, helpful and personable. He fully explained the process to us and kept us updated throughout which we appreciated. He also tried to accommodate us as much as he could in respect of timing our meetings.
The only frustration that we had (if we really had to find one) was having to go back in to resign documents. However, I would not be able to say that this was the agent\'s fault, it may have been that the landlord was not clear or changed his mind regarding what he required.