It was the first time we ever had to deal with an agency when I called MR - but as my fiancƒÂ© and I were looking for our own place we wanted to got it all sorted perfectly. It\'s exactly what happened. We dealt with Simon through the phone first - he sounded like a really happy and positive person. We told him exactly what we were looking for and within 2 weeks he found us the perfect flat. I would highly recommand MR and especially Simon - he knew what he was doing, he was professional and also very human.