Grant Property
Edinburgh, EH3
2.5/5, 30 reviews
37% recommended
0% lettings valuation accuracy
56% lettings fee satisfaction



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“Money Hungry Thieves...”

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Jun 14,2022
Minithumbdown
By: 'Kennethe'
Jun 14,2022
1 people found
this helpful
Firstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one.

WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND THEN DOES NOT END UP RENTING THE FLAT, THEY ARE ENTITLED TO ALL OF IT BACK BECAUSE IN SCOTLAND, IT'S ILLEGAL TO KEEP THIS.

5th May - I had an online viewing with Lorraine about a flat in Glasgow. I paid £200 to secure the flat and take it off the market. Totally happy doing this and I knew it would be taken off the first rent as it's illegal in Scotland to take fees like this unless it contributes to rent or deposit somehow.

16th May - The person I was going to be sharing with sent and email to Amie Philips, the property manager, saying that we could not go through with the flat due to some problem my flatmate had, but we did ask her before hand what would happen with the money and on 12th May, Amie stated that all fund would be refunded.

27th May - The property is back on the market and we still haven't been refunded. Nor have we been contacted by any member of the accounts team about a refund.

1st June - I contact Lorraine again and ask about this, and she said she would look into it. I gave my bank details to get the money sent over - I really thought it would happen.

13th June - I call Sandstone Property Management and Stephanie(?) picked up and I told her what my problem was and she said the FC was busy so I would get a call back *within the hour*. No call back.

14th June - I call again just in case they forgot. Stephanie(?) picked up the phone again, and said she would check. I'm on hold, then I get put through to voicemail. So I call again, and again, and again, and each of those times it just rang and kept on ringing. I wait 30 minutes then I called again, and then I pressed 0* and it rang once then went dead. And another 3 times.
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Opening Hours
Address

Grant Property
14 Coates Crescent
Edinburgh
City of Edinburgh
EH3 7AF
0845 230 2288

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 56% £292 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 11 18 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Money Hungry Thieves...”

Share on :
Jun 14,2022
Minithumbdown
By: 'Kennethe'
Jun 14,2022
1 people found
this helpful
Firstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one. WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND ...
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“Grant Property/ Sandstone...”

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Apr 12,2022
Minithumbdown
By: 'Oliver'
Apr 12,2022
2 people found
this helpful
Could not disadvise this letting agency any more. The whole business is a laughing stock. Unresponsive, unethical, unhelpful. It is the stuff of cowboys. We have lived in the property for 23 months with black mould on the wall which we were promised would be fixed ...
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“A non starter, after dealing with the agent v......”

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Nov 17,2021
Minithumbdown
By: 'Ben'
Nov 17,2021
0 people found
this helpful
A non starter, after dealing with the agent via email and signing all the relevant forms, they informed me the day after I was due to move in that another fee would need to be paid to "release the keys" the fee was almost a ...
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“This review concerns Grant Property (Sandston......”

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Oct 15,2021
Minithumbdown
By: 'Student Gaurantor'
Oct 15,2021
1 people found
this helpful
This review concerns Grant Property (Sandstone Property) operating in Bristol. My son is a student in Bristol. He recently left a shared house in Bristol which was let through Grant Property. Upon leaving the house, Grant property wanted to make a number of deductions from ...
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“Avoid as a tenant....”

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Sep 26,2021
Minithumbdown
By: 'Chiara'
Sep 26,2021
2 people found
this helpful
Avoid as a tenant. Throughout our tenancy our emails and maintenance requests were repeatedly ignored for urgent issues such as the front door lock malfunctioning and a leak over electrical cables, a potential fire risk. Upon check-out we were charged an enormous cleaning bill, despite ...
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“House was lovely but I moved in to the boiler......”

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Aug 08,2021
Minithumbdown
By: 'Aalan'
Aug 08,2021
1 people found
this helpful
House was lovely but I moved in to the boiler not working and it taking 2 days to fix. Maintenance issues were often logged with no resolution until multiple times pestering. The back gate broke after extreme weather and they did not fix it. After months ...
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“Terrible letting agency....”

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Jul 07,2021
Minithumbdown
By: 'Max'
Jul 07,2021
2 people found
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days. The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
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“Terrible letting agency....”

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Jul 07,2021
Minithumbdown
By: 'Max'
Jul 07,2021
1 people found
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days. The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
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“Worset agents I have ever come across. Sloppy......”

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Mar 03,2021
Minithumbdown
By: 'Kate Shaw'
Mar 03,2021
2 people found
this helpful
Worset agents I have ever come across. Sloppy work by admin staff, poor maintenance issue follow up then have the cheek to deduct a cleaning fee when the flat was left cleaner then when it was handed over. Im shocked that this company with such ...
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“Grant property review...”

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Jun 27,2020
Minithumbup
By: 'Spyridon'
Jun 27,2020
0 people found
this helpful
I have been a tenant with Grant property for two years. Overall, my experience was very good. I constantly had a person to communicate possible issues with the house. Furthermore, whenever there was an issue, the agency would deal with it promptly....
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“My experience with Grant property has been gr......”

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Feb 05,2020
Minithumbup
By: 'Ellie'
Feb 05,2020
0 people found
this helpful
My experience with Grant property has been great! Staff are friendly and helpful, with quick responses to email etc and always helping out where they can! Matthew has been an absolute star helping us sort out everything! Thank you so so much, hugely appreciated!...
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“Very professional...”

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Nov 25,2019
Minithumbup
By: 'Carlo'
Nov 25,2019
0 people found
this helpful
Very professional staff, always available and ready to help with any question. I strongly recommend this agency if you are looking for a flat to rent in Edinburgh....
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“Please Avoid at All Costs...”

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Sep 30,2019
Minithumbdown
By: 'Oli'
Sep 30,2019
5 people found
this helpful
Absolutely shocking estate agents. Please avoid at all costs. We had no end of problems in our flat, including those which endangered both our own and the public's lives. Grant were informed of these problems multiple times via email and phone. However, absolutely nothing was ...
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“I've found everyone at Grant Property incredi......”

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Jun 28,2019
Minithumbup
By: 'Janet'
Jun 28,2019
0 people found
this helpful
I've found everyone at Grant Property incredibly helpful and a pleasure to deal with. My initial online enquiry was answered promptly, communications have been excellent (especially Peter), and they have gone out of their way to make the process easy. This was much appreciated as ...
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“Enjoyable Stay...”

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Mar 14,2019
Minithumbup
By: 'Elaine'
Mar 14,2019
2 people found
this helpful
We booked the property through Airbnb for a weekend away and had very good communication with Ben from Grant Properties. The property we stayed in was to an outstanding finish and everything was provided for us that we needed for an enjoyable stay. I would ...
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“Grant Property - AVOID!!...”

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Jan 03,2019
Minithumbdown
By: 'Matt'
Jan 03,2019
4 people found
this helpful
I moved into a 2 bed flat half way through the tenancy when one of the tentants moved out, I had agreed with the tenant that he would continue to pay the utilities and I would just pay the rent. However Grant put all the bills ...
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Comment on agent fees
Horribly horribly overpriced, I moved in last minute and am paying prices for a run down dingy flat equivalent to city center water front prices. Truly awful company.
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“Excellent Service...”

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Jul 25,2018
Minithumbup
By: 'Nikkii'
Jul 25,2018
1 people found
this helpful
We let from the Edinburgh branch of Grant Property on moving to Edinburgh four years ago. We found them to provide an excellent service,prompt and professional. There only appears to be enough space to list 2 staff members but we dealt regularly with Katie McIntosh,...
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“Great service....”

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Jun 03,2018
Minithumbup
By: 'Drake'
Jun 03,2018
1 people found
this helpful
Lots of questions arose after our property was sold halfway through our lease but, even though we did not have an appointment, Scott set aside tike in his diary to talk to us and explain all of the answers to our questions. We are extremely ...
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“Terrible service...”

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Jun 01,2018
Minithumbdown
By: 'Postgrad'
Jun 01,2018
4 people found
this helpful
Grant has been very helpful and service-minded up until moving in. After that we have had several problems with important facilities not working on and off, and especially a reoccurring incident with the boiler causing the house to be out of hot water and heating, ...
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“Fabulous...”

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May 24,2018
Minithumbup
By: 'Carrie'
May 24,2018
0 people found
this helpful
They were so patient in handling our problems and helped us step by step. it's very hard to even get viewings as students in Edinburgh but Grant Property and Lily in particular really gave us the help we needed...
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Comment on agent fees
Good
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“I didn't realize Grant had such an awful reputation until ......”

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Sep 21,2017
Minithumbdown
By: 'Teresa'
Sep 21,2017
9 people found
this helpful
I didn't realize Grant had such an awful reputation until I moved into the flat. Unfortunately, for us they lived up to their bad reputation. Here are some of the issues that arose: They gave our intinary with our names and addresses to another tenant ...
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“Worst landlords I've ever had. Shower began leaking into my ......”

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Feb 13,2017
Minithumbdown
By: 'Joe'
Feb 13,2017
8 people found
this helpful
Worst landlords I've ever had. Shower began leaking into my bedroom in September. It is now the 13th of *February and I've still had nothing fixed....
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“I would never recommend this company. First of all, my ......”

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Jan 21,2017
Minithumbdown
By: 'Rebmarjel1997'
Jan 21,2017
4 people found
this helpful
I would never recommend this company. First of all, my flat mates and I booked in to view a property and were told we had a set date. When we turned up to the flat on that date nobody from Grant Property showed up. We ...
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By: Andrew Hutton
Jan 23, 2017
View all comments (1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management. ...

“So I wasn't exactly excited to go through grant property ......”

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Mar 15,2016
Minithumbup
By: 'Sophiecrooks'
Mar 15,2016
1 people found
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time ...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
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“I thought that finding a property was going to be ......”

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Jul 07,2015
Minithumbup
By: 'Danny'
Jul 07,2015
0 people found
this helpful
I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up ...
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“I've been happy with Grants over the past year and ......”

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Jun 30,2015
Minithumbup
By: 'Dario'
Jun 30,2015
0 people found
this helpful
I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them ...
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Comment on agent fees
fair
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“Do not use this company. They are very nice at ......”

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Jul 08,2014
Minithumbdown
By: 'Bjb'
Jul 08,2014
5 people found
this helpful
Do not use this company. They are very nice at getting you to rent the property however it all changes once you sign the papers. We have recently moved out of their property in which we were given stupid charges and lost our deposit. The ...
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“I'm currently at university, and find the way grant property ......”

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Sep 19,2013
Minithumbdown
By: 'catherine92'
Sep 19,2013
5 people found
this helpful
I'm currently at university, and find the way grant property conduct absolutely disgusting. If I could leave, I would. We spent 9 months with a leak with the only attempt at fixing it being painting over the hole? When we contacted for the umpteenth time they ...
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“I am finally able to write this negative review, having ......”

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Aug 09,2013
Minithumbdown
By: 'Dr'
Aug 09,2013
5 people found
this helpful
I am finally able to write this negative review, having - three months after I moved out - found most of the remainder of the deposit that Grant Property tried to withhold from me in my bank account at last. Grant Property are the most ...
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“I felt completely used by grant management. They had us ......”

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May 09,2013
Minithumbdown
By: 'V'
May 09,2013
2 people found
this helpful
I felt completely used by grant management. They had us waiting for hours to sign forms. They would never go out of there way to help us. And when we had problems in our flat with things not working, it took us about three phone ...
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What agent could do to change your mind?
No one I delt with cared, I felt like I was constantly being lied t and when someone told me they would fix something I never assumed it was going t happen as the majority of the time it didn't. They could have ensured our beds were all perfectly normal before we moved in! And not taken advantage of us with holding fees and service charges wherever possible. I feel like they have taken advantage of first time tenants and that is how their company works. I feel like they just count on exploiting their tenants and then taking new ones on the following year.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 01/11/2017 by allAgents

Awards won by Grant Property, Edinburgh EH3 7AF


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