Feb 20,2013
By: 'TennysonRoadTennant'
Feb 20,2013
11 people found
this helpful
Even though the staff are friendly, they clearly do not understand how to run a business as they are extremely disorganised and do not carry out work as intended. We were promised that the carpets would be industrially cleaned not long after we moved in, this did not happen. The fridge/ freezers which they are contractually obliged to provide are in poor working condition and do appear to have been PAT tested. The boiler has a sticker detailing a landlords gas certificate check date however this is over 1 year out of date. They are inconsiderate when it comes to viewings as they show up on your door step and expect to be let in, and have also been rude and aggressive towards us before. We have also been left without a working shower for over two weeks now, and have not been given an estimated date of when this problem will be rectified! I would not recommend Homelife lettings to anybody especially not if your a student as they will try and rip you off as much as they possibly can!
What agent could do to change your mind?
Treated us like competent human beings and not spoken down to us like we were dumb!
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Was this helpful? Yes
By: martyn
Mar 11, 2013
Have discussed with tenant concerned and confirmed that all test certificates are current and in place and that the problems with viewing disruption was predominantly other agents who share our property listings.
The shower problem has been rectified and the delay was due to parts being on order to rectify shower problem.
In an ideal world any issues with faulty equipment is rectified immediately but unfortunately we dont .
It just shows how a smattering of small problems can quickly escalate into something major and why reviews are like this. Hopefully we have resolved these matters and they enjoy the rest of their tenancy with us .

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Homelife Lettings

56 Portswood Road Portswood, Southampton
SO17 2FW

023 8058 6838, 07831 673641

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